Networking and Observability Platform MS Engineer (L3)

Sabenza IT & Recruitment; Stellenbosch Local Municipality; On-site; ZAR 520,000 - 720,000; Full time

Job summary

Sabenza IT & Recruitment is seeking a Networking Managed Services Engineer to lead proactive incident resolution, SLA compliance, and root-cause analysis for clients. You will implement monitoring, document diagrams, and participate in change management of monitoring architectures.

You will apply your extensive knowledge of Cisco/Aruba switching, SD-WAN, Fortigate, Linux, and SNMP to deploy and maintain monitoring systems, ensure security, and produce governance reports.

Qualifications

• Diploma or degree in IT/Computing or equivalent work experience.
• Certifications in NETSCOUT, CCNA/CCNP, ITIL v4 and CWNP are preferred.
• Experience with enterprise monitoring tools and governance reporting.
• Proven practice deploying network monitoring systems and SNMP on devices.

Responsibilities

• Lead proactive incident detection and resolution to meet SLAs.
• Identify root causes and implement long-term fixes.
• Create and maintain monitoring diagrams and system documentation.
• Participate in change management for monitoring architecture.

Skills

Ansible

Python

Monitoring tools

Cisco switching

Aruba switching

Enterprise Wi-Fi

Firewall concepts

Documentation

Change management

Security investigations

SD-WAN

Fortigate

Linux VM management

SNMP for network management

OSI/TCP-IP basics

IP addressing/subnetting

Layer-2 switching

Routing protocols (OSPF/EIGRP)

Network troubleshooting

Enterprise network design

Education

IT/Computing Diploma or Degree

NETSCOUT Certified Intermediate

NETSCOUT Certified Associate

NETSCOUT Specialist: nGeniusONE

CCNA Enterprise

CCNP Enterprise

ITIL v4 Foundation

CWNP / CWNE / CWNA

Fortinet NSE4 / ENSDWI

Cisco DevNet Associate

Tools

NetScout

LogicMonitor

Prometheus

Grafana

SNMP

ServiceNow / 4Me/Xurrent

Linux (VMs) deployment

Fortigate SD-WAN

Cisco Meraki management

OSPF / EIGRP routing

Job description

As a Networking Managed Services Engineer, you will lead in providing exceptional managed services to our clients. Your day will revolve around proactively identifying and resolving technical incidents and problems, ensuring our clients meet all service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified.

Requirements:

• Proven skills and knowledge of Ansible and Python is essential.
• Proven working knowledge of utilizing monitoring tooling to troubleshoot and recognise event/incident patterns.
• Working knowledge of Cisco and Aruba switching technologies.
• Working knowledge of enterprise wi-fi technologies (at least one of the following is essential – Cisco, Aruba, Meraki).
• Proven understanding of firewall technologies, policies and best practices.
• Ability to create and provide monitoring and related system documentation and diagrams.
• Implement and/or participate in change management procedures for monitoring system architecture changes.
• Document network areas to develop network monitoring system diagrams.
• Ensure monitoring systems are secure and operational.
• Proven understanding of SD-WAN technologies, Fortigate, Cisco, Meraki.
• Identify and investigate risk and vulnerability issues relating to monitoring platforms deployed.
• Assist in developing and maintaining standards and procedures (such as naming conventions).
• Participate in security investigations and audits.
• Review client network policies and recommend monitoring platform changes to match requirements.
• Proven experience with deploying network monitoring systems.
• Working understanding of security principles and design.
• Excellent customer service skills.
• Ability to work independently with minimal supervision.
• Prepare monthly work status reports especially relating to governance.
• Advanced Cisco/Aruba/Meraki network and SDWAN device management skills.
• Understanding of installing, configuring, and troubleshooting networking equipment methodology.
• Understanding of Layer-2 switching, VLANs, and access lists.
• Working understanding of routing protocols: OSPF, EIGRP (advantageous).
• Understanding of OSI Model, TCP/IP protocol suite.
• Advanced understanding of IP addressing and subnetting, routing concepts.
• Proven experience in building and managing Linux physical and virtual machinesProven experience in deploying application packages in a Linux environmentUnderstanding of the implementation of SNMP on devices for network management
• Perform troubleshooting between sites and on-net.
• Proven understanding of enterprise-level network design and implementations.

Advantageous Skills:

• Proven understanding of CISO and Fortinet SDWAN.
• Knowledge of incident management systems.
• Experience within Managed Services environments and teams.
• Familiarity with ticketing tools (Service Now, 4Me/Xurrent).

Academic Qualifications:

• Diploma, degree, or relevant qualification in IT/Computing (or equivalent work experience).
• NETSCOUT Certified Intermediate – RequiredNETSCOUT Certified Associate – RequiredNETSCOUT Specialist: nGeniusONE - RequiredProven working knowledge of enterprise monitoring tools (NetScout, LogicMonitor, Prometheus, Grafana) – EssentialProven experience in producing monthly networking status and statistics reporting – EssentialProven experience in utilizing network monitoring tools for governance, asset tracking and management - EssentialCCNA Enterprise - EssentialCCNP Enterprise - Advantageous.
• Cisco DevNet Associate - EssentialFortiNet NSE4 or Implementing Cisco SD-WAN Solutions (ENSDWI) - AdvantageousITILv4 or relevant ITIL certification (Foundation Level)Certified Wireless Network Professional (CWNP) - AdvantageousCertified Wireless Network Expert (CWNE), CWNA or CWNP – Advantageous