Network Support Engineer

Brilliant Computers; Wes-Kaap; On-site; ZAR 240,000 - 320,000; Full time

Job summary

Brilliant Computers in Western Cape is seeking an on-site Network Support Engineer to assist remote troubleshooting and remediation with enterprise devices. You will connect via console interfaces, perform basic configurations, and report on device status with remote team collaboration.

Responsibilities include rack and cabling tasks, post-install verification, and occasional travel to customer sites. Strong communication and independent work at client locations are essential.

Qualifications

• Bachelor's degree or Diploma in Computer Science, IT, or Network Engineering.
• 2+ years of hands-on enterprise network support.
• Knowledge of TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and device installation.
• Ability to follow documented procedures and work independently.

Responsibilities

• Assist onsite to enable remote troubleshooting and remediation.
• Connect to network devices using console interfaces per instructions.
• Perform basic checks: verify link lights and port status.
• Rack mounting/unmounting and cabling per site rules.
• Coordinate with Remote Support Team for post-install verification.
• Travel to customer locations as required.

Skills

Networking basics

Troubleshooting

Remote collaboration

Documentation skills

Education

Bachelor's or Diploma in IT/CS/Network Engineering

Tools

PuTTY

Console cables

MS Teams/Zoom/Webex

Patch panels

Job description

Western Cape, South Africa | Posted on 09/03/2026

Physical onsite assistance to enable remote troubleshooting and remediation.

Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.

Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).

Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Network Hands & Feet

Engineer must have basic understanding of network devices sufficient to:

Identify network equipment types, ports, power supplies, up links, and patch panel layouts.

Follow remote instructions accurately (step-by-step) without deviating from approved

Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

Rack mounting/unmounting of network devices per site rules and safety practices.

Patch and dress cables to basic professional standard (as instructed).

Coordinate with Remote Support Team for post-install verification.

Basic Configuration

Perform basic level initial actions (only as instructed by the Remote Support Team), such as:

Connecting console and granting remote access session (screen share/terminal access where applicable).

Executing clearly provided command steps (copy/paste) when approved.

Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved

Requirements

Job Requirements:

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
• 2+ years of hands-on experience supporting enterprise network infrastructure.
• Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions accurately and work within documented procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and ability to work effectively with remote technical teams.
• Ability to work independently at customer sites.
• Willingness to travel to customer locations when required.
• Working at Heights Training Certificate. Medical Fitness Certificate.

Required Tools

• 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem
• Good internet connection
• Laptop (with console software like PuTTY) and proper console drivers
• Pen drive Minimum: 4 to 8GB without any data (May be required to format)
• Multimeter (to check power output if needed)
• Laptop – MS Teams, Zoom, Putty ,Webex
• 4G Connection Dongle
• Basic Screwdriver Kit
• PPE Kits.

Preferred Qualifications

• Cisco CCNA or equivalent networking certification.
• Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.
• Experience working in data centers or enterprise network environments.
• Familiarity with ITIL processes and ticketing systems.