Network Support Engineer

Brilliant Computers; Eersterivier; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Travel to customer locations

Job summary

Brilliant Computers in South Africa seeks a Network Hands & Feet Engineer to support enterprise network infrastructure at customer sites. You will perform rack and stack, cabling, basic configuration, and follow runbooks for remote troubleshooting.

Requirements include a Diploma or Bachelor’s in IT/Network Engineering and 2+ years of field experience, plus familiarity with TCP/IP, VLANs, and various network devices. Travel to customer sites is required.

Qualifications

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
• 2+ years of hands-on experience supporting enterprise network infrastructure.
• Basic knowledge of TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions accurately and work within documented procedures.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Hands-on onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices as instructed by Remote Support Team.
• Providing physical access support (rack access, port locating, power cycling).
• Visual verification and reporting of LED/link/alarm status and cabling condition.
• Rack mounting/unmounting, patching and cable dressing to professional standards.
• Coordinate with Remote Support Team for post-install verification.
• Perform basic configuration actions as approved (IP/VLAN) and follow runbooks.

Skills

Hands & Feet Support

Network Device Installation

Rack & Stack

Structured Cabling

Console Access

Switches, Routers & Firewalls

Basic Network Configuration

Hardware Troubleshooting

Communication & Customer Service

Documentation & Reporting

Education

Bachelor's degree or Diploma in Computer Science/Information Technology/Network Engineering

Tools

PuTTY

Console cables

Laptop with console software

MS Teams / Zoom / Webex

RJ45 to USB console cables

Patch panels / cabling tools

Job description

Hands & Feet (H&F) Support

• Physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices (switch/router/firewall) as instructed by the RemoteSupport Team.
• Providing physical access support to the Remote Support Team (e.g., opening racks, locatingdevices/ports, power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cablingcondition).

Network Hands & Feet Engineer must have basic understanding of network devices sufficient to:

• Identify network equipment types, ports, power supplies, up links, and patch panel layouts.
• Follow remote instructions accurately (step-by-step) without deviating from approvedrunbooks.
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post-install verification.

Basic Configuration

Perform basic level initial actions (only as instructed by the Remote Support Team), suchas:

• Connecting console and granting remote access session (screen share/terminal accesswhere applicable).
• Executing clearly provided command steps (copy/paste) when approved.
• Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitlyinstructed and approved

Requirements

Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).

2+ years of hands-on experience supporting enterprise network infrastructure.

Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.

Experience with console connections and network device installation.

Familiarity with structured cabling and patch panels.

Ability to follow technical instructions accurately and work within documented procedures.

Strong troubleshooting and problem-solving skills.

Excellent communication skills and ability to work effectively with remote technical teams.

Ability to work independently at customer sites.

Willingness to travel to customer locations when required.

Working at Heights Training Certificate.

Medical Fitness Certificate.

Required Tools

• 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem
• Good internet connectionLaptop (with console software like PuTTY) and proper console drivers
• Pen drive Minimum: 4 to 8GB without any data (May be required to format)
• Console Cable - RJ45-to-USB (For Cisco C9300L-24P)
• Console cable - RJ45-to-USB-C
• Console cable - RJ45-to-mini-USB
• Multimeter (to check power output if needed)
• Laptop – MS Teams, Zoom, Putty ,WebexCat5 cable (Straight 1, Crossover cable 1)
• 4G Connection Dongle
• Basic Screwdriver Kit
• PPE Kits

Preferred Qualifications

• Cisco CCNA or equivalent networking certification.
• Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.
• Experience working in data centers or enterprise network environments.
• Familiarity with ITIL processes and ticketing systems.

Key Skills

• Proficient in English Language
• Network Device Installation
• Hands & Feet Support
• Rack & Stack
• Structured Cabling
• Console Access
• Switches, Routers & Firewalls
• Basic Network Configuration
• Hardware Troubleshooting
• Communication & Customer Service
• Documentation & Reporting