Network Support Engineer

Brilliant Computers; Potchefstroom; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Brilliant Computers in Potchefstroom, SA, is seeking a Network Hands & Feet to provide onsite support and facilitate remote troubleshooting for enterprise network infrastructure. You will connect consoles, access devices, verify LED/link status, and report findings.

The role requires 2+ years of networking experience, a related degree, and the ability to follow documented steps. Travel to client sites and working at heights may be required, with PPE and fitness certificates desirable.

Qualifications

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field preferred.
• 2+ years hands-on experience supporting enterprise network infrastructure.
• Basic knowledge of networking concepts including TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions and documented procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and ability to work with remote teams.
• Willingness to travel to customer locations.
• Working at Heights and Medical Fitness certificates are a plus.

Responsibilities

• Provide physical onsite assistance to enable remote troubleshooting and remediation.
• Console connectivity to network devices as instructed by the Remote Support Team.
• Provide physical access support at the site (opening racks, locating devices/ports, power cycling per instruction).
• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).
• Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.
• Follow remote instructions accurately (step-by-step) without deviating from approved procedures.
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.
• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard as instructed.
• Coordinate with Remote Support Team for post-install verification.
• Perform basic baseline actions (e.g., set management IP/VLAN) only when instructed and approved.

Skills

Networking concepts

TCP/IP

VLANs

Switches/routers/firewalls

Console connections

Remote troubleshooting

Effective communication

Education

Bachelor's degree or Diploma in Computer Science/IT/Network Engineering

Tools

PuTTY

Console cables

Laptop

MS Teams / Zoom

Multimeter

Job description

Potchefstroom, South Africa | Posted on 09/03/2026

• Physical onsite assistance to enable remote troubleshooting and remediation.


• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.


• Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).


• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Network Hands & Feet

• Identify network equipment types, ports, power supplies, up links, and patch panel layouts.


• Follow remote instructions accurately (step-by-step) without deviating from approved


• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.


• Patch and dress cables to basic professional standard (as instructed).


• Coordinate with Remote Support Team for post-install verification.

Basic Configuration

• Perform basic level initial actions (only as instructed by the Remote Support Team), such as:
  
  
  
  • Connecting console and granting remote access session (screen share/terminal access where applicable).
  
  
  • Executing clearly provided command steps (copy/paste) when approved.
  
  
  • Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved
  
  
  
  

Job Requirements:

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).


• 2+ years of hands-on experience supporting enterprise network infrastructure.


• Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.


• Experience with console connections and network device installation.


• Familiarity with structured cabling and patch panels.


• Ability to follow technical instructions accurately and work within documented procedures.


• Strong troubleshooting and problem-solving skills.


• Excellent communication skills and ability to work effectively with remote technical teams.


• Ability to work independently at customer sites.


• Willingness to travel to customer locations when required.


• Working at Heights Training Certificate.
  Medical Fitness Certificate.

Required Tools

• 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem


• Good internet connection


• Laptop (with console software like PuTTY) and proper console drivers


• Pen drive Minimum: 4 to 8GB without any data (May be required to format)


• Multimeter (to check power output if needed)


• Laptop – MS Teams, Zoom, Putty ,Webex


• 4G Connection Dongle


• Basic Screwdriver Kit


• PPE Kits.

Preferred Qualifications

• Cisco CCNA or equivalent networking certification.


• Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.


• Experience working in data centers or enterprise network environments.


• Familiarity with ITIL processes and ticketing systems.