Network Support Engineer

Brilliant Computers; Ceres; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Brilliant Computers in the Western Cape is seeking an on-site Network Support Engineer to assist with remote troubleshooting and remediation at client sites. You will connect to network devices, perform basic verification, and arrange rack mounting and cable management according to site rules.

The role requires following approved procedures and occasional travel to customer locations. The ideal candidate has a degree or diploma in IT or network engineering, 2+ years of enterprise networking

Qualifications

• Bachelor's degree or diploma in a relevant IT field is preferred.
• 2+ years hands-on experience supporting enterprise network infrastructure.
• Basic networking concepts including TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and network device installation.
• Ability to follow documented procedures and instructions accurately.

Responsibilities

• Provide physical onsite assistance to enable remote troubleshooting and remediation.
• Connect to network devices per instructions and perform basic checks.
• Rack mounting/unmounting and patching cables per site rules.
• Coordinate with Remote Support Team for post-install verification.
• Travel to customer locations as required.

Skills

Basic networking concepts

Troubleshooting

Effective communication

Travel willingness

Independent worker

Education

Bachelor's degree or Diploma in Computer Science / IT / Network Engineering

Tools

PuTTY

Console cables

Laptop

MS Teams

Zoom

Webex

4G dongle

Multimeter

Patch panels

Job description

Physical onsite assistance to enable remote troubleshooting and remediation.

Console connectivity to network devices (switch/router/firewall) as instructed by the Remote

Support Team.

Providing physical access support to the Remote Support Team (e.g., opening racks, locating

devices/ports, power cycling per instruction).

Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling

condition).

Network Hands & Feet

Engineer must have basic understanding of network devices sufficient to:

Identify network equipment types, ports, power supplies, up links, and patch panel layouts.

Follow remote instructions accurately (step-by-step) without deviating from approved

Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

Rack mounting/unmounting of network devices per site rules and safety practices.

Patch and dress cables to basic professional standard (as instructed).

Coordinate with Remote Support Team for post-install verification.

Basic Configuration

Perform basic level initial actions (only as instructed by the Remote Support Team), such

as:

o Connecting console and granting remote access session (screen share/terminal access

o Executing clearly provided command steps (copy/paste) when approved.

o Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly

instructed and approved

Requirements

Job Requirements:

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
  
• 2+ years of hands-on experience supporting enterprise network infrastructure.
  
• Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.
  
• Experience with console connections and network device installation.
  
• Familiarity with structured cabling and patch panels.
  
• Ability to follow technical instructions accurately and work within documented procedures.
  
• Strong troubleshooting and problem-solving skills.
  
• Excellent communication skills and ability to work effectively with remote technical teams.
  
• Ability to work independently at customer sites.
  
• Willingness to travel to customer locations when required.
  
• Working at Heights Training Certificate.
  Medical Fitness Certificate.
  

Required Tools

• 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem
  
• Good internet connection
  
• Laptop (with console software like PuTTY) and proper console drivers
  
• Pen drive Minimum: 4 to 8GB without any data (May be required to format)
  
• Multimeter (to check power output if needed)
  
• Laptop – MS Teams, Zoom, Putty ,Webex
  
• 4G Connection Dongle
  
• Basic Screwdriver Kit
  
• PPE Kits.
  

Preferred Qualifications

• Cisco CCNA or equivalent networking certification.
  
• Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.
  
• Experience working in data centers or enterprise network environments.
  
• Familiarity with ITIL processes and ticketing systems.