Network Support Engineer

Brilliant Computers; South Africa; On-site; ZAR 201,000 - 312,000; Full time

Job summary

Brilliant Computers in Modderfontein, South Africa is seeking an onsite Network Hands & Feet Engineer to support enterprise network infrastructure. You will assist with physical access, device rack and stack, and basic configuration under remote guidance.

Travel to customer locations may be required. The role emphasizes following documented procedures, accurate cabling, and clear communication with remote teams to ensure smooth installations.

Qualifications

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
• 2+ years of hands-on experience supporting enterprise network infrastructure.
• Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.
• Experience with console connections and network device installation.
• Familiarity with structured cabling and patch panels.
• Ability to follow technical instructions accurately and work within documented procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and ability to work effectively with remote technical teams.
• Ability to work independently at customer sites.
• Willingness to travel to customer locations when required.
• Working at Heights Training Certificate. Medical Fitness Certificate.

Responsibilities

• Provide onsite assistance to enable remote troubleshooting and remediation.
• Establish console connectivity to network devices as instructed by Remote Support Team.
• Provide physical access support at customer sites (opening racks, locating devices/ports, power cycling).
• Visual verification and reporting of LED status, link status, alarms, fan/power status, and cabling condition.
• Rack and stack network devices per site rules and safety practices.
• Patch and dress cables to professional standards as instructed.
• Coordinate with Remote Support Team for post-install verification.
• Assist with basic configuration steps as instructed (IP/VLAN, remote access).

Skills

TCP/IP

VLANs

Networking devices

Troubleshooting

Communication

Education

Bachelor's degree

Diploma

Network Engineering

Tools

PuTTY

Webex

MS Teams

Patch panels

Job description

Modderfontein, South Africa | Posted on 09/03/2026

• Physical onsite assistance to enable remote troubleshooting and remediation.

• Console connectivity to network devices (switch/router/firewall) as instructed by the Remote

Support Team.

• Providing physical access support to the Remote Support Team (e.g., opening racks, locating

devices/ports, power cycling per instruction).

• Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling

condition).

Network Hands & Feet

Engineer must have basic understanding of network devices sufficient to:

• Identify network equipment types, ports, power supplies, up links, and patch panel layouts.

• Follow remote instructions accurately (step-by-step) without deviating from approved

• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.

• Patch and dress cables to basic professional standard (as instructed).

• Coordinate with Remote Support Team for post-install verification.

Basic Configuration

• Perform basic level initial actions (only as instructed by the Remote Support Team), such

as:

o Connecting console and granting remote access session (screen share/terminal access

where applicable).

o Executing clearly provided command steps (copy/paste) when approved.

o Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly

instructed and approved

Requirements

Job Requirements:

• Bachelor's degree or Diploma in Computer Science, Information Technology, Network Engineering, or a related field (preferred).
  
• 2+ years of hands-on experience supporting enterprise network infrastructure.
  
• Basic knowledge of networking concepts, including TCP/IP, VLANs, switches, routers, and firewalls.
  
• Experience with console connections and network device installation.
  
• Familiarity with structured cabling and patch panels.
  
• Ability to follow technical instructions accurately and work within documented procedures.
  
• Strong troubleshooting and problem-solving skills.
  
• Excellent communication skills and ability to work effectively with remote technical teams.
  
• Ability to work independently at customer sites.
  
• Willingness to travel to customer locations when required.
  
• Working at Heights Training Certificate.
  Medical Fitness Certificate.
  

Required Tools

• 16 Gb Usb drives with FAT32 compatibility, console cables and good internet connectivity modem
  
• Good internet connection
  
• Laptop (with console software like PuTTY) and proper console drivers
  
• Pen drive Minimum: 4 to 8GB without any data (May be required to format)
  
• Multimeter (to check power output if needed)
  
• Laptop – MS Teams, Zoom, Putty ,Webex
  
• 4G Connection Dongle
  
• Basic Screwdriver Kit
  
• PPE Kits.
  

Preferred Qualifications

• Cisco CCNA or equivalent networking certification.
  
• Experience supporting Cisco, Juniper, HPE/Aruba, Fortinet, Palo Alto, or similar networking equipment.
  
• Experience working in data centers or enterprise network environments.
  
• Familiarity with ITIL processes and ticketing systems.