Multichannel Customer Experience Specialist

Teleperformance; Cape Town; On-site; ZAR 100,000 - 167,000; Full time

Job summary

Teleperformance is seeking Customer Service Agents to be the first point of contact for our clients' valued customers, delivering high quality support across calls, chat, email and social media in a regulated financial services setting.

You will meet KPIs, use Office tools, and stay aligned with company values while handling inquiries, resolving issues, and ensuring customer satisfaction.

Qualifications

• Matric required; 6 months call centre experience preferred.
• Excellent verbal and written communication in English.
• Empathetic, customer-focused, and resilient.
• Ability to follow instructions and maintain data accuracy.

Responsibilities

• Handle customer contacts via voice, chat, email, and social media.
• Provide first-class service representing Teleperformance.
• Resolve complaints with ownership and appropriate solutions.
• Capture data and maintain accurate customer notes.
• Escalate complex cases as needed.
• Identify customer needs and proactively offer solutions.
• Maintain KPI targets and performance metrics.
• Stay updated on campaign/account information.

Skills

Customer service

Computer skills

English proficiency

Empathy

Communication skills

Team player

Adaptable

Education

Matric

Tools

Microsoft Office

Email usage

Internet browsers

Job description

Teleperformance is seeking Customer Service Agents to be the first point of contact for our clients' valued customers, delivering high quality support across calls, chat, email and social media in a regulated financial services setting.

You will meet KPIs, use Office tools, and stay aligned with company values while handling inquiries, resolving issues, and ensuring customer satisfaction.