Multi-Unit Coffee Operations Leader

The Recruitment Pig; Cape Town; On-site; ZAR 305,000 - 365,000; Full time

Job summary

The Recruitment Pig is seeking an Area Manager to oversee four stores in Cape Town and surrounds, ensuring top-notch service and smooth daily operations. You will lead store teams, mentor supervisors, and coordinate with head office for strong performance and learning opportunities.

You will travel between locations, uphold health and safety standards, manage stock and costs, and drive customer satisfaction to protect the premium brand image.

Qualifications

• Proven experience managing a coffee store and/or a busy restaurant.
• Strong willingness to travel between store locations.
• Practical knowledge of tracking basic retail performance criteria and hospitality stock.
• Positive attitude with ability to lead and motivate young team members.
• Excellent problem-solving skills for daily operational challenges.

Responsibilities

• Perform regular physical site visits to guide and check up on the four stores.
• Monitor store-level performance criteria and help teams hit their monthly targets.
• Help store managers control costs and manage food and beverage stock levels.
• Enforce strict health, safety, and operational standards across all locations.
• Teach and mentor staff to deliver excellent customer service every day.
• Handle customer feedback to maintain a highly respected brand image.
• Coordinate with team leaders to ensure efficient staff scheduling and smooth shifts.

Job description

The Recruitment Pig is seeking an Area Manager to oversee four stores in Cape Town and surrounds, ensuring top-notch service and smooth daily operations. You will lead store teams, mentor supervisors, and coordinate with head office for strong performance and learning opportunities.

You will travel between locations, uphold health and safety standards, manage stock and costs, and drive customer satisfaction to protect the premium brand image.