Multi-Property Reservations Specialist - Sandton

HotelJobs; Sandton; On-site; ZAR 420,000 - 520,000; Full time

Job summary

Hotel Group in Sandton and Cape Town is seeking an accomplished Multi-Property Reservations Specialist to manage reservations for its two properties, totaling 988 rooms. You will convert enquiries into confirmed business while delivering a seamless client experience using OPERA PMS and OPERA Sales & Catering.

This role requires strong sales acumen, attention to detail and the ability to coordinate effectively across two properties in a high-volume environment.

Qualifications

• Extensive hands-on experience with OPERA PMS and OPERA Sales & Catering.
• Reservations or events experience within large hotels of 300+ rooms.
• Strong sales and negotiation skills focused on conversion and revenue.
• Excellent organisational skills and disciplined administration.
• Attention to detail and accuracy in booking records.

Responsibilities

• Manage group accommodation, conference and individual reservations across both properties.
• Convert enquiries into bookings through effective sales and negotiation.
• Meet monthly conversion, revenue and upselling targets.
• Prepare final invoices and post-event reconciliation.
• Coordinate with operational teams to ensure smooth delivery of bookings.

Skills

Sales & negotiation

Organisational skills

Attention to detail

Communication skills

Tools

OPERA PMS

OPERA Sales & Catering

Job description

Hotel Group is looking for an accomplished and commercially focused Multi-Property Reservations Specialist; based in Sandton; to manage reservations for its Sandton & Cape Town properties. The successful candidate will manage group; conference and individual reservations across a combined portfolio of 988 rooms; converting enquiries into confirmed business while providing a seamless client experience. Extensive experience with OPERA PMS and OPERA Sales & Catering is essential.

Duties

Reservations & Sales: Manage group accommodation, conference and individual reservations across both properties. Convert enquiries into confirmed bookings through effective sales and negotiation. Work towards monthly conversion, revenue and upselling targets. Manage each enquiry from initial contact through to final invoicing and post-event reconciliation.

Systems & Booking Administration

Maintain accurate reservation records using OPERA PMS and OPERA Sales & Catering. Manage room blocks and prepare comprehensive Banquet Event Orders (BEOs). Ensure quotations, contracts, rooming lists and payment schedules are accurate and completed on time. Prepare final invoices and maintain complete booking documentation.

Operational Coordination

Communicate booking requirements clearly to operational teams in Sandton and Cape Town. Coordinate arrangements to ensure the smooth delivery of group, conference and individual bookings. Respond promptly to client enquiries and resolve booking-related issues proactively. Take ownership of service standards, booking accuracy and follow-through.

Requirements

• Extensive hands-on experience with OPERA PMS and OPERA Sales & Catering.
• Previous reservations or events experience within large hotels of 300 rooms or more.
• Strong sales and negotiation skills with a focus on conversion and revenue generation.
• Excellent organisational skills and disciplined administration.
• Exceptional attention to detail and accuracy.
• Ability to manage multiple bookings and competing deadlines across two properties.
• Strong communication skills and a professional, client-focused approach.
• Ability to remain organised and perform effectively in a high-volume environment.
• A proactive, energetic and accountable approach with strong commercial awareness.