Multi-Property Reservations Specialist

Phoenix Recruitment Limited; Gauteng; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Hotel Group in Sandton is seeking an accomplished and commercially focused Multi-Property Reservations Specialist to manage reservations for its Sandton and Cape Town properties. You will oversee group, conference and individual bookings across a combined portfolio of 988 rooms, converting enquiries into confirmed business and delivering a seamless client experience.

Extensive experience with OPERA PMS and OPERA Sales & Catering is essential.

Qualifications

• Hands-on experience with OPERA PMS and OPERA Sales & Catering.
• Experience in reservations or events for large hotels (300+ rooms).
• Strong sales and negotiation skills focused on conversion and revenue.
• Excellent organisational skills and disciplined administration.
• Attention to detail and accuracy in bookings.
• Ability to manage multiple bookings across two properties.
• Professional, client-focused communication.
• Capable of delivering in high-volume environments.
• Willingness to work across Sandton and Cape Town properties.

Responsibilities

• Manage group, conference and individual reservations across Sandton and Cape Town properties.
• Convert enquiries into confirmed bookings through effective sales and negotiation.
• Work towards monthly conversion, revenue and upselling targets.
• Manage each enquiry from initial contact through to final invoicing and post-event reconciliation.
• Maintain accurate reservation records using OPERA PMS and OPERA Sales & Catering.
• Prepare Banquet Event Orders (BEOs) and ensure quotations and payment schedules are accurate.
• Coordinate booking requirements with operational teams in both locations.
• Respond promptly to client enquiries and resolve booking-related issues.
• Ensure service standards, booking accuracy and follow-through.

Skills

Sales & negotiation

Communication

Organisational skills

Attention to detail

Client-focused

Multitasking

High-volume environment

Proactive & accountable

Commercial awareness

Tools

OPERA PMS

OPERA Sales & Catering

Job description

Hotel Group is looking for an accomplished and commercially focused Multi-Property Reservations Specialist, based in Sandton, to manage reservations for its Sandton & Cape Town properties.

The successful candidate will manage group, conference and individual reservations across a combined portfolio of 988 rooms, converting enquiries into confirmed business while providing a seamless client experience. Extensive experience with OPERA PMS and OPERA Sales & Catering is essential.

Duties:

Reservations & Sales:

• Manage group accommodation, conference and individual reservations across both properties.
• Convert enquiries into confirmed bookings through effective sales and negotiation.
• Work towards monthly conversion, revenue and upselling targets.
• Manage each enquiry from initial contact through to final invoicing and post-event reconciliation.

Systems & Booking Administration:

• Maintain accurate reservation records using OPERA PMS and OPERA Sales & Catering.
• Manage room blocks and prepare comprehensive Banquet Event Orders (BEOs).
• Ensure quotations, contracts, rooming lists and payment schedules are accurate and completed on time.
• Prepare final invoices and maintain complete booking documentation.

Operational Coordination:

• Communicate booking requirements clearly to operational teams in Sandton and Cape Town.
• Coordinate arrangements to ensure the smooth delivery of group, conference and individual bookings.
• Respond promptly to client enquiries and resolve booking-related issues proactively.
• Take ownership of service standards, booking accuracy and follow-through.

Requirements:

• Extensive hands-on experience with OPERA PMS and OPERA Sales & Catering.
• Previous reservations or events experience within large hotels of 300 rooms or more.
• Strong sales and negotiation skills with a focus on conversion and revenue generation.
• Excellent organisational skills and disciplined administration.
• Exceptional attention to detail and accuracy.
• Ability to manage multiple bookings and competing deadlines across two properties.
• Strong communication skills and a professional, client-focused approach.
• Ability to remain organised and perform effectively in a high-volume environment.
• A proactive, energetic and accountable approach with strong commercial awareness.