Motor Vehicle Claims Specialist — Hybrid (Benoni)

Placements24; Benoni; Hybrid; ZAR 320,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund contributions

Hybrid work model in Benoni

Job summary

Placements24 is seeking an Insurance Claims Handler in Benoni, Gauteng, to manage motor vehicle claims from FNOL to settlement. You will investigate, verify policies, liaise with policyholders, repairers and third parties, and authorize payments, ensuring accurate records and compliant procedures.

The role requires at least 3 years of motor claims experience, strong customer service and communication skills, and proficiency with claims software and MS Office. Hybrid work arrangement offered.

Qualifications

• At least 3 years' experience in motor vehicle claims.
• Solid understanding of motor insurance policies and claims processes.
• Excellent customer service and communication skills.
• Analytical with meticulous attention to detail.
• Proficiency in claims management software and MS Office.
• Ability to manage a busy workload and prioritize tasks.
• Relevant insurance qualifications or certifications advantageous.
• Team player with ability to work independently.
• Proactive approach to claim resolution.

Responsibilities

• Manage a caseload of motor vehicle insurance claims from FNOL to settlement.
• Investigate claim circumstances, gather documentation, verify policy coverages.
• Assess vehicle damage, obtain repair quotes, and authorize repairs.
• Communicate with policyholders with clear updates and guidance.
• Liaise with third-party service providers, including repairers and assessors.
• Ensure claims are handled in compliance with policies and regulatory requirements.
• Identify and accelerate potentially fraudulent claims for further investigation.
• Maintain accurate records in the claims management system.
• Negotiate settlements within authorized limits.
• Contribute to team objectives and improve efficiency and customer satisfaction.

Skills

Customer service

Communication

Analytical skills

Problem-solving

Prioritization

Education

Insurance qualifications/certifications

Tools

Claims management software

MS Office

Job description

Placements24 is seeking an Insurance Claims Handler in Benoni, Gauteng, to manage motor vehicle claims from FNOL to settlement. You will investigate, verify policies, liaise with policyholders, repairers and third parties, and authorize payments, ensuring accurate records and compliant procedures.

The role requires at least 3 years of motor claims experience, strong customer service and communication skills, and proficiency with claims software and MS Office. Hybrid work arrangement offered.