Motor Dealership Service Advisor

Astor Motor Recruitment; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Astor Motor Recruitment is seeking an experienced Service Advisor in Cape Town, Western Cape. The role focuses on customer reception, workshop administration, multi-franchise coordination across OEMs, quotations, upselling, WIP management, and timely vehicle handovers.

Requirements include matric, a valid driver's license, 2 years in a franchised motor dealership, and proficiency with Keyloop or CDK. Fluent English and Afrikaans communication is essential, plus own transport.

Qualifications

• Matric Certificate.
• Valid Drivers License.
• 2 years Service Advisor experience in a franchised motor dealership (multi-brand preferred).
• Working knowledge of Keyloop, CDK or similar.
• Excellent written and verbal English and Afrikaans communication skills.
• Own reliable transport.

Responsibilities

• Handle customer reception and service related communications.
• Coordinate workshop administration and multi-franchise servicing.
• Provide quotations and upsell services where appropriate.
• Manage WIP and vehicle handover processes.
• Assist with invoicing, cash handling and warranty/maintenance administration.

Skills

Service Advisor exp

English & Afrikaans

Customer service

Workshop admin

Multibrand dealership

Education

Matric Certificate

Tools

Keyloop

CDK

Job description

Service Advisor
Western Cape, Cape Town
Market Related Salary + Incentive + Benefits
***THIS POSITION REQUIRES MOTOR DEALERSHIP EXPERIENCE***

Our client is a Workshop Super Hub, and this isn’t just another dealership or service centre. This is a flagship operation built to do things differently, and they’re looking for an experienced Service Advisor to join the team. In this role, you’ll be responsible for Customer Reception, Workshop Administration, Multi-Franchise Coordination across several OEMs, Quotations & Upselling, WIP Management, Customer Communication, Invoicing & Vehicle Handover, Cash & Deposit Management, Warranty & Maintenance Plan Administration, and ultimately ensuring an exceptional Customer Experience from booking to vehicle collection. You’ll need a mind that can switch OEMS, customers and priorities at speed, thick skin and steady nerves when the workshop heats up, and a sharp eye for detail that refuses to let anything slip through the cracks. Most importantly, you’ll be customer-focused, an excellent communicator, and able to speak both “car” and “people.” You won’t just be filling a seat. You’ll be part of the foundation team, helping shape a bold new approach to vehicle servicing and building the customer journey.

Job Requirements

• Matric Certificate
• A valid Drivers License
• 2 years of Service Advisor experience within a franchised motor dealership (multi‑brand dealership environment preferred)
• Working knowledge of Keyloop, CDK or similar
• Excellent written and verbal English and Afrikaans communication skills.
• Own reliable transport