Claims Assessor-2

Fnbnamibia; Randburg; On-site; ZAR 300,000 - 420,000; Full time

Job summary

FNB Namibia is seeking a Claims Assessor for the Randburg area to manage and validate high-volume short-term motor claims from registration through finalization. The role emphasizes customer-centric service, risk-aware decision making, and adherence to turnaround times within FirstRand Group's Short Term Insurance framework.

The ideal candidate has a Matric, an NQF Level 5 Certificate is advantageous, and 2–3 years’ experience in a claims call centre, including 1–2 years in motor claims.

Qualifications

• Matric is essential.
• NQF Level 5 Certificate would be advantageous.
• 2–3 years' experience in claims call center environment, of which 1–2 years ideally in a Motor Claims.

Responsibilities

• Administrate Short Term Motor Claims from registration to finalization.
• Manage claims within set turnaround times.
• Be customer centric and manage customer and supplier complaints.
• Pay attention to details and risk considerations.

Skills

Customer service

Time management

Attention to detail

Adaptable

Education

Matric (Grade 12)

NQF Level 5 Certificate

Job description

## Claims Assessor-2Apply: Randburg: Full time: Posted Today: End Date: October 13, 2026 (7 days left to apply): R53264# **Job Description**Responsible for the assessment, investigation, and validation of complex and high-value long-term insurance claims, ensuring alignment with the organisation’s strategic objectives, governance frameworks, and service standards. This job requires sound judgment to manage sensitive claims such as funeral, death, disability, dread disease, and retrenchment, while maintaining a strong focus on customer experience and risk mitigation.Hello Future **Motor Claims Handler,**Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in **FR Short Term Insurance,** you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.**Are you someone who can:*** Administrate Short Term Motor Claims* Manage the claim from the claim registration to finalization* Be customer centric.* Manage your time to ensure all short-term motor claims are attended to in set turnaround times* Manage customer and supplier complaints* Pay attention to details Manage personal development to increase own skills and competencies**You will be an ideal candidate if you have:*** Matric is essential* Have an NQF Level 5 Certificate would be advantageous* Have 2 – 3 years' experience in claims call center environment, of which 1 to 2 years ideally in a Motor Claims**You will have access to:*** Opportunities to network and collaborate* A challenging working environment that is progressive and agile* Opportunities to innovate where initiative is taken and owned end to end**We can be a match if you have the following:*** Adaptable and curious* Have a proven successful track record.* Thrive in a collaborative environment.**Apply now if you are interested in taking the next step. We look forward to engaging with you!**All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.