Claims Assessor-2

FirstRand Limited; Randburg; On-site; ZAR 260,000 - 340,000; Full time

Job summary

FirstRand Limited in South Africa invites applications for a Motor Claims Handler in Short Term Insurance. You will assess, investigate, and validate complex motor claims, ensure alignment with governance standards, and keep the customer at the center of every interaction.

The role requires matric and likely an NQF level 5 certificate, with 2–3 years in a claims call centre and 1–2 years in motor claims. You will work in a collaborative team, handle turnarounds, and contribute to risk mitigation

Qualifications

• Matric is essential.
• NQF Level 5 Certificate would be advantageous.
• 2-3 years' experience in claims call center environment, of which 1-2 years ideally in a Motor Claims.

Responsibilities

• Administrate Short Term Motor Claims.
• Manage the claim from the claim registration to finalization.
• Be customer centric.
• Manage your time to ensure all short-term motor claims are attended to in set turnaround times.
• Manage customer and supplier complaints.
• Pay attention to details.
• Manage personal development to increase own skills and competencies.

Skills

Call center experience

Motor claims

Attention to detail

Education

Matric

NQF Level 5 Certificate

Job description

Job Description

Responsible for the assessment, investigation, and validation of complex and high-value long-term insurance claims, ensuring alignment with the organisation's strategic objectives, governance frameworks, and service standards. This job requires sound judgment to manage sensitive claims such as funeral, death, disability, dread disease, and retrenchment, while maintaining a strong focus on customer experience and risk mitigation.

Hello Future Motor Claims Handler,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FR Short Term Insurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Responsibilities

• Administrate Short Term Motor Claims
• Manage the claim from the claim registration to finalization
• Be customer centric.
• Manage your time to ensure all short-term motor claims are attended to in set turnaround times
• Manage customer and supplier complaints
• Pay attention to details
• Manage personal development to increase own skills and competencies

Ideal Candidate

• Matric is essential
• Have an NQF Level 5 Certificate would be advantageous
• Have 2 - 3 years' experience in claims call center environment, of which 1 to 2 years ideally in a Motor Claims

Ideal Fit

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment.

Benefits / Opportunities

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

Employment Equity

All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

13/10/26