Motor Claims Service Lead | Client Care & Claims Prep

Santam Insurance; Bloemfontein; On-site; ZAR 201,000 - 290,000; Full time

Job summary

Santam is seeking a Motor Claims Service Consultant - Abuntex, based in the FNB Building, Bloemfontein, to process allocated motor claims and prepare them for assessor appointment.

You will be the first point of contact for clients and intermediaries, handling queries and collecting information to ensure complete documentation for assessment, while coordinating with service providers and internal stakeholders.

Qualifications

• Matric and computer literacy typical for the role.
• Ability to verify and interpret policy and appraisal details.
• Strong communication and telephonic skills.
• Experience in claims handling is advantageous.
• Familiarity with Abuntex, BPM, Claims Center and Codeplex helps.

Responsibilities

• Process allocated motor claims and prepare for assessor appointment.
• Serve as first contact for clients, intermediaries and service providers.
• Verify documentation for completeness and accuracy.
• Coordinate information collection and follow up on outstanding items.
• Communicate claim progress and updates to stakeholders.
• Create rental services and manage rental requests and terminations.
• Attend to daily activities on the Claims Center system.

Skills

Policy interpretation

Communication

Telephonic skills

Negotiation

Business ethics

Education

Matric

Tools

Abuntex

BPM

Claims Center

Codeplex (SPM)

Job description

Santam is seeking a Motor Claims Service Consultant - Abuntex, based in the FNB Building, Bloemfontein, to process allocated motor claims and prepare them for assessor appointment.

You will be the first point of contact for clients and intermediaries, handling queries and collecting information to ensure complete documentation for assessment, while coordinating with service providers and internal stakeholders.