Total Loss & Wreck Claims Administrator

Santam; Johannesburg; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Santam's Motor Claims division in Parktown is looking for a Motor Wreck Administrator to manage end-to-end Total Loss (write-off) claims. You will ensure accurate documentation, figures, and compliant processes in line with Santam's claims philosophy.

You will collaborate with Salvage Management, Claims Assessors, Finance, brokers and auction partners to drive accurate settlements, timely payments, and compliant wreck administration while upholding TCF and governance standards.

Qualifications

• Matric/Grade 12 is essential.
• 2–4 years’ experience in short-term insurance claims administration.
• Experience in motor claims or salvage processes.
• Understanding of Total Loss (write-off) administration.

Responsibilities

• Process Total Loss (write-off) claims from receipt to finalisation.
• Validate assessing figures, settlement amounts, and reserve adjustments.
• Ensure all required documentation is received, complete, and compliant.
• Capture and update claim information accurately on internal systems.
• Prepare files for settlement and ensure timely finalisation of payments.
• Facilitate the release of salvage vehicles to auction partners.
• Ensure adherence to SLA and turnaround guidelines.
• Communicate progress and maintain records in compliance with governance.

Skills

Motor claims knowledge

Salvage processes

Data validation

MS Office proficiency

Fraud awareness

Education

Matric / Grade 12

Tools

Claims management systems

Salvage auction platforms

Job description

Santam's Motor Claims division in Parktown is looking for a Motor Wreck Administrator to manage end-to-end Total Loss (write-off) claims. You will ensure accurate documentation, figures, and compliant processes in line with Santam's claims philosophy.

You will collaborate with Salvage Management, Claims Assessors, Finance, brokers and auction partners to drive accurate settlements, timely payments, and compliant wreck administration while upholding TCF and governance standards.