Strategic Motor Claims Estimator (Desktop)

Santam; Cape Town; Presencial; ZAR 320 000 - 460 000; Tempo integral

Resumo da oferta

Santam Motor Claims is seeking a Motor Desktop Assessor in Cape Town to determine the quantum and merit of motor claims by conducting investigations, verifying events, negotiating with clients and service providers, and settling claims within delegated thresholds.

You will assess damage from images and reports, make cost-effective repair vs replacement decisions, maintain estimation accuracy, and ensure timely processing.

Qualificações

• Matric / Grade 12 is required.
• Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent qualification.
• VDQGBSA membership is preferred.
• Abuntex / Audatex training is advantageous.
• Minimum 3 years’ experience in motor assessing.

Responsabilidades

• Determine the quantum and merit of segmented motor claims by conducting investigations, verifying the event with the loss, negotiating with clients, intermediaries and service providers, and settling claims within delegated thresholds.
• Assess motor damage accurately using images, reports and supporting documentation.
• Make repair versus replace decisions that are technically sound and cost-effective.
• Maintain high estimating accuracy and minimize claim leakage.
• Achieve turnaround times and productivity targets.
• Ensure compliance with company policies, regulations and governance.
• Detect and elevate potential fraud indicators where appropriate.
• Deliver excellent service to customers, brokers and internal stakeholders.
• Contribute to improved claims outcomes through continuous learning and process improvement.
• Support profitability by controlling repair costs while ensuring quality repairs and customer safety.

Conhecimentos

Telephonic negotiation

Conflict handling

Time management

Change management

Formação académica

Matric / Grade 12

Degree or Diploma in Mechanical/ Automotive

VDQGBSA membership

Abuntex / Audatex trained

3 years motor assessing experience

Ferramentas

Audatex

Abuntex

Descrição da oferta de emprego

Santam Motor Claims is seeking a Motor Desktop Assessor in Cape Town to determine the quantum and merit of motor claims by conducting investigations, verifying events, negotiating with clients and service providers, and settling claims within delegated thresholds.

You will assess damage from images and reports, make cost-effective repair vs replacement decisions, maintain estimation accuracy, and ensure timely processing.