Mining Hardware Technician: Remote and On-site Support

Hexagon Mining; Johannesburg; On-site; ZAR 260,000 - 420,000; Full time

Job summary

Hexagon Mining seeks a Hardware Technician to provide site-based and remote system support, deploy new and upgraded mining systems at customer sites, and perform basic troubleshooting and configuration of software and operating systems. A strong, broad high‑level knowledge of mining systems is essential, plus escalation handling and collaboration with Project Managers.

Responsibilities include project planning, cost estimation, configuration loading, contract administration, data maintenance,

Qualifications

• Experience in harsh industrial environments.
• Strong analytical and customer service skills.
• Clear communication across varying technical levels.
• Knowledge of network infrastructure.
• Ability to liaise empathetically with customers.
• Fluency in English; French a plus.
• Experience with remote teams is desirable.

Responsibilities

• Define and review project proposals and plans with colleagues and customers.
• Execute projects including phases, elements and schedule.
• Determine project specifications by studying product design, customer requirements, performance standards.
• Prepare cost estimates.
• Loading of basic configurations, upgrades and operating systems onto computing equipment (field and servers) following defined change management procedure.
• Maintain and control projects following standard project management standards including monitoring of project progress, coordinating activities, and problem resolution.
• Administer service agreements.
• Maintain project data base of deployed system and specific configurations.
• Writing computer programs, entering and backing up data.
• Contributes to team effort by accomplishing related results as and when required.
• Establish and maintain effective working relationships with Hardware Manager and Project Engineers.
• Quickly identify business risks, inefficiencies, issues and opportunities related to business applications.
• Monitor the market for new solutions and recommend solutions that will positively impact the project cycle.
• To ensure that all activities are carried out in accordance with the company’s Quality, Health, Safety & Environment (QHSE), Ethics & Compliance policies, etc.
• Working environment will vary from office to site based and can include working at heights and through challenging environmental conditions including heat, noise, and dust.
• Protect the company brand and reputation by exhibiting good behaviour and reporting on any noncompliance to safety, procedural, or other customer dictated regulations.
• Maintain good relations with the customer ‘s personnel and clearly communicate any issues that may arise.
• Establish and maintain effective working relationships with managers, technicians and engineers.
• Continuously seek opportunities to improve the quality of the systems, installations, and support procedures.

Skills

Industrial environment

Analytical skills

Customer service

Team player

Networking basics

Documentation

Safety compliance

Microsoft Office

Education

Engineering degree or diploma

Tools

Microsoft Office

Basic networking

Job description

Hexagon Mining seeks a Hardware Technician to provide site-based and remote system support, deploy new and upgraded mining systems at customer sites, and perform basic troubleshooting and configuration of software and operating systems. A strong, broad high‑level knowledge of mining systems is essential, plus escalation handling and collaboration with Project Managers.

Responsibilities include project planning, cost estimation, configuration loading, contract administration, data maintenance,