Microsoft 365 Support Engineer – 1st/2nd Line (Remote SA)

Talent Shore; Johannesburg; On-site; ZAR 250,000 - 400,000; Full time

Benefits offered by this job

Mentoring from senior engineers

Exposure to modern Microsoft 365 stack

Job summary

Talent Shore is seeking a capable 1st / 2nd Line Support Engineer with strong Microsoft 365 skills to support and maintain customers' modern workplace environments. You will handle incoming tickets, resolve 1st line issues, and escalate complex cases to senior engineers, all while ensuring high-quality service. A hands-on experience in Microsoft 365 administration and excellent communication skills are essential. Additionally, the role supports career progression with mentoring opportunities.

Qualifications

• Proven experience in a 1st line or junior 2nd line support role.
• Hands-on experience administering Microsoft 365 tenants.
• Confident troubleshooting Windows 10/11 and Office app issues.

Responsibilities

• Act as first point of contact for incoming helpdesk tickets.
• Triage, prioritise, and categorise tickets.
• Resolve 1st line issues directly and progress 2nd line tickets.

Skills

1st line or junior 2nd line support experience

Administering Microsoft 365

Troubleshooting Windows 10/11

Excellent written and verbal communication

Organizational skills

Tools

Microsoft Entra ID / Azure AD

Exchange Online

Intune

PSA / RMM tools

Job description

Talent Shore is seeking a capable 1st / 2nd Line Support Engineer with strong Microsoft 365 skills to support and maintain customers' modern workplace environments. You will handle incoming tickets, resolve 1st line issues, and escalate complex cases to senior engineers, all while ensuring high-quality service. A hands-on experience in Microsoft 365 administration and excellent communication skills are essential. Additionally, the role supports career progression with mentoring opportunities.