2nd Line IT Support Engineer – MSP (365, Security)
Growth Resourcing
Stand out for this role — generate a tailored resume and cover letter in about a minute.
Job summary
Growth Resourcing is seeking an experienced 2nd Line IT Support Engineer to deliver advanced technical support to managed-service clients primarily in the UK. You will own escalated incidents, troubleshoot complex issues and support Microsoft 365, Windows, servers, networking, cloud and cybersecurity environments.
The role requires hands-on experience with Windows 10/11, Windows Server, Active Directory, Microsoft 365, Exchange Online, Teams, SharePoint and OneDrive, plus strong networking
Qualifications
- 2-3 years of experience in IT support, service desk, or a Managed Services environment.
- Proven experience providing 2nd-line technical support.
- Strong knowledge of Windows 10 and Windows 11.
- Good working knowledge of Windows Server and Active Directory.
- Hands-on experience with Microsoft 365 administration.
- Experience with Exchange Online, Teams, SharePoint and OneDrive.
- Understanding of Microsoft Entra ID, MFA, and Conditional Access.
- Good knowledge of TCP/IP, DNS, DHCP, VPNs, VLANs and Wi‑Fi.
- Experience troubleshooting networks, firewalls, switches and routers.
- Familiarity with ticketing, remote-monitoring and endpoint-management platforms.
- Understanding of cybersecurity, backup and disaster-recovery principles.
Responsibilities
- Provide 2nd line remote and onsite technical support.
- Take ownership of escalated incidents and service requests through to resolution.
- Diagnose and resolve hardware, software, networking and connectivity issues.
- Support Windows 10/11, Windows Server and Microsoft 365 environments.
- Administer and troubleshoot Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.
- Support Active Directory, Group Policy, DNS, DHCP, VPNs, Wi-Fi and general networking.
- Monitor and troubleshoot endpoint, security and backup solutions.
- Investigate security alerts, phishing reports and suspicious account activity.
- Manage tickets in line with SLAs and maintain accurate technical documentation.
- Assist with client onboarding, migrations, installations and infrastructure projects.
- Work with senior engineers, suppliers and internal teams to resolve complex issues.
- Provide guidance and support to 1st Line Engineers where required.
Skills
Education
Tools
Job description
Growth Resourcing is seeking an experienced 2nd Line IT Support Engineer to deliver advanced technical support to managed-service clients primarily in the UK. You will own escalated incidents, troubleshoot complex issues and support Microsoft 365, Windows, servers, networking, cloud and cybersecurity environments.
The role requires hands-on experience with Windows 10/11, Windows Server, Active Directory, Microsoft 365, Exchange Online, Teams, SharePoint and OneDrive, plus strong networking
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
