Merchant Services Operations Lead — Outbound Campaigns

Capitec Bank Ltd.; Milnerton; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Capitec Bank Ltd. in Milnerton, South Africa seeks a leader to coach and develop a cross-skilled client service team in a high-velocity contact centre. You will coordinate outbound calling initiatives focused on new products, client retention, sales, and compliance.

The role requires experience in people management within an outbound campaign and risk environment, with a focus on quality assurance, delegation and performance delivery.

Qualifications

• 2-3 years' experience in a leadership or people management role within an outbound, campaigns and sales contact centre, and risk mitigation environment
• Experience in a role which required delegation, quality assurance and validating work
• Experience coordinating outbound calling processes

Responsibilities

• Lead, coach and develop a cross-skilled client service team in a contact centre
• Coordinate outbound calling activities focused on new initiatives, client retention, sales and compliance
• Ensure service excellence, achieve campaign objectives and meet productivity and performance targets

Skills

Communications

Computer literacy

Relationship management

Planning & coordination

Attention to detail

Education

Grade 12 / Vocational

Banking qualification

Business Management qualification

Tools

MS Office

CRM systems

Job description

Capitec Bank Ltd. in Milnerton, South Africa seeks a leader to coach and develop a cross-skilled client service team in a high-velocity contact centre. You will coordinate outbound calling initiatives focused on new products, client retention, sales, and compliance.

The role requires experience in people management within an outbound campaign and risk environment, with a focus on quality assurance, delegation and performance delivery.