Merchant Onboarding & Operations Administrator

Provantage; Mpumalanga; On-site; ZAR 240,000 - 300,000; Full time

Job summary

Provantage in Nelspruit is seeking an Operations Administrator to support end-to-end onboarding and administration of merchants. You will ensure accurate contract processing, compliance checks and maintain master data and reports.

The role requires tight attention to detail, strong Excel skills and the ability to handle multiple priorities in a fast-paced environment while delivering professional stakeholder support.

Qualifications

• Grade 12 (Matric) required.
• Financial or related tertiary qualification advantageous.
• Intermediate to Advanced Microsoft Excel.
• 2+ years' administration experience.
• Ability to work a 6-day week.
• No criminal record and no ITC listing.

Responsibilities

• Manage onboarding and contract processing of merchants with accurate documentation and compliance.
• Process and reconcile MOMO top-ups and resolve discrepancies.
• Provide professional customer and stakeholder support and escalate issues when needed.
• Maintain accurate records, master data and operational reports.
• Support general administration including backlog clearance and compliance.
• Collaborate with Sales Operations and other stakeholders for efficient support.
• Build and maintain positive stakeholder relationships with service focus.
• Manage priorities and deadlines while showing professionalism and teamwork.
• Contribute to knowledge sharing and continuous improvement.

Skills

Attention to detail

Numerical skills

Microsoft Excel

CRM systems

Time management

Communication skills

Problem solving

Confidentiality

Teamwork

Willingness to learn

Education

Matric

Financial qualification advantageous

Tools

Microsoft Excel

CRM systems

Internal databases

Job description

Provantage in Nelspruit is seeking an Operations Administrator to support end-to-end onboarding and administration of merchants. You will ensure accurate contract processing, compliance checks and maintain master data and reports.

The role requires tight attention to detail, strong Excel skills and the ability to handle multiple priorities in a fast-paced environment while delivering professional stakeholder support.