Sales Administrator

Provantage; Mpumalanga; On-site; ZAR 240,000 - 300,000; Full time

Job summary

Provantage in Nelspruit is seeking an Operations Administrator to support end-to-end onboarding and administration of merchants. You will ensure accurate contract processing, compliance checks and maintain master data and reports.

The role requires tight attention to detail, strong Excel skills and the ability to handle multiple priorities in a fast-paced environment while delivering professional stakeholder support.

Qualifications

• Grade 12 (Matric) required.
• Financial or related tertiary qualification advantageous.
• Intermediate to Advanced Microsoft Excel.
• 2+ years' administration experience.
• Ability to work a 6-day week.
• No criminal record and no ITC listing.

Responsibilities

• Manage onboarding and contract processing of merchants with accurate documentation and compliance.
• Process and reconcile MOMO top-ups and resolve discrepancies.
• Provide professional customer and stakeholder support and escalate issues when needed.
• Maintain accurate records, master data and operational reports.
• Support general administration including backlog clearance and compliance.
• Collaborate with Sales Operations and other stakeholders for efficient support.
• Build and maintain positive stakeholder relationships with service focus.
• Manage priorities and deadlines while showing professionalism and teamwork.
• Contribute to knowledge sharing and continuous improvement.

Skills

Attention to detail

Numerical skills

Microsoft Excel

CRM systems

Time management

Communication skills

Problem solving

Confidentiality

Teamwork

Willingness to learn

Education

Matric

Financial qualification advantageous

Tools

Microsoft Excel

CRM systems

Internal databases

Job description

Key Purpose Of The Role

We are looking for a Nelspruit based, detail-oriented and organised Operations Administrator

Key Purpose Of The Role

We are looking for a Nelspruit based, detail-oriented and organised Operations Administrator to support the end-to-end onboarding and administration of merchants. The role is responsible for accurate contract processing, compliance coordination, record maintenance and resolving operational queries. The successful candidate will work closely with Admin Operations Manager and other stakeholders to ensure that processes are completed accurately, efficiently and within required timelines. This role is suited to someone who is administratively strong, customerfocused, comfortable working with numbers and systems and able to manage multiple priorities in a fast-paced environment.

JOB SPECIFICATIONS

Required Qualifications And Experience

• Grade 12 (Matric).
• Financial or related tertiary qualification advantageous.
• Intermediate to Advanced Microsoft Excel.
• 2+ years' administration experience.
• Ability to work a 6-day week.
• No criminal record and no ITC listing.

Key Responsibilities

• Manage the onboarding and contract processing of merchants, ensuring accurate documentation, compliance checks and timely completion.
• Process and reconcile MOMO top-ups, ensuring accurate allocation of funds and resolution of discrepancies.
• Provide professional customer and stakeholder support, resolving queries and escalating issues where required.
• Maintain accurate records, master data and operational reports.
• Support general administration, including backlog clearance and compliance requirements.
• Collaborate with Sales Operations and other stakeholders to ensure efficient operational support.
• Build and maintain positive stakeholder relationships while delivering customer-focused service.
• Manage priorities and deadlines effectively while demonstrating professionalism, teamwork and accountability.
• Contribute to knowledge sharing, continuous improvement and adherence to company values.

Required Skills & Competencies

• Strong attention to detail and accuracy.
• Good numerical and basic analytical skills.
• Proficiency in Microsoft Excel and ability to work with CRM systems and internal databases.
• Good organisational and time-management skills, with the ability to manage multiple priorities and deadlines.
• Strong communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
• Good problem-solving and query-resolution skills.
• Ability to work accurately with confidential information and maintain appropriate records.
• Willingness to learn telecom products, systems, processes and compliance requirements.
• Ability to work effectively both independently and as part of a team.