Mental Health Support Worker

Placements24; Durban; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional development opportunities

Travel expense reimbursement

Job summary

Placements24 is seeking a compassionate Mental Health Support Worker to join their Durban team. This hybrid role offers remote flexibility with essential in-person client interactions in Durban, KwaZulu-Natal.

Work with a multidisciplinary team to help clients manage their conditions and access community resources, while prioritizing empathy and recovery-oriented care. The role requires a Diploma or Bachelor's in Psychology/Social Work/Counselling and at least 3 years of direct mental health

Qualifications

• Diploma or Bachelor's degree in Psychology, Social Work, Counselling, or a related field.
• Minimum of 3 years of experience with mental health concerns.
• Excellent communication and interpersonal skills; rapport-building ability.

Responsibilities

• Provide emotional support and practical assistance to individuals with mental health conditions.
• Assist clients in developing and implementing personalized recovery plans.
• Facilitate group therapy sessions and psychoeducational workshops.
• Conduct regular check-ins with clients, both remotely and in-person, in the Durban area.
• Connect clients with community resources and services.
• Maintain accurate and confidential client records and documentation.
• Collaborate with psychiatrists, therapists, and other healthcare professionals for integrated care.
• Promote client independence and self-advocacy.
• Respond to crisis situations calmly and provide immediate support.
• Support clients in attending appointments and engaging in community activities.

Skills

Empathy

Communication

Digital tools

Time management

Travel readiness

Education

Diploma or Bachelor's in Psychology / Social Work / Counselling

Tools

Mobile/remote communication tools

Job description

About the Role

Our client is seeking a compassionate and skilled Mental Health Support Worker to join their team. This role is vital in providing direct support and encouragement to individuals experiencing mental health challenges within the **Durban, KwaZulu-Natal, ZA** area. This position offers a hybrid work arrangement, blending the flexibility of remote work with essential in-person client interactions. You will work closely with a multidisciplinary team to help clients manage their conditions, develop coping mechanisms, and access community resources. This role requires a sensitive and proactive approach, ensuring clients feel supported, understood, and empowered on their recovery journey. We are committed to fostering a supportive work environment where your contributions are valued and your professional development is prioritized.

Key Responsibilities

• Provide emotional support and practical assistance to individuals with mental health conditions.
• Assist clients in developing and implementing personalized recovery plans.
• Facilitate group therapy sessions and psychoeducational workshops.
• Conduct regular check-ins with clients, both remotely and in-person, in the **Durban, KwaZulu-Natal, ZA** area.
• Connect clients with appropriate community resources, such as housing, employment, and healthcare services.
• Maintain accurate and confidential client records and documentation.
• Collaborate with psychiatrists, therapists, and other healthcare professionals to ensure integrated care.
• Promote client independence and self-advocacy.
• Respond to crisis situations calmly and effectively, providing immediate support.
• Support clients in attending appointments and engaging in community activities.

Requirements

• Diploma or Bachelor's degree in Psychology, Social Work, Counselling, or a related field.
• Minimum of 3 years of experience working directly with individuals with mental health concerns.
• Understanding of various mental health conditions and treatment approaches.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust.
• Proficiency in using digital communication tools for remote support and record-keeping.
• Ability to work independently and manage time effectively, balancing remote and in-person duties.
• Empathy, patience, and a non-judgmental attitude.
• Knowledge of local mental health services and resources in **Durban, KwaZulu-Natal, ZA**.
• Willingness to travel for in-person client visits as required.
• Valid driver's license and access to a reliable vehicle.

Benefits

Our client offers a competitive salary commensurate with experience and a comprehensive benefits package. This hybrid role provides a balance of remote flexibility and essential in-person engagement, allowing for both work-life balance and direct client impact. We provide excellent opportunities for professional development, including training in therapeutic techniques and ongoing supervision. You will be part of a collaborative and supportive team environment. The company also contributes to travel expenses for in-person visits. Join our dedicated team and contribute to improving mental well‑well‑?