Mental Health Support Officer

Placements24; Bloemfontein; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Flexible working hours

Training in mental health support

Supervision

Job summary

Placements24 is seeking a compassionate Mental Health Support Officer to join a fully remote team and provide accessible mental health support from anywhere. You will connect with clients via digital platforms, offer listening, coping strategies, and guide them to appropriate resources and professional help.

You will work with a distributed team to ensure continuity of care, maintain confidential records, and contribute to mental health advocacy and recovery initiatives.

Qualifications

• Relevant qualification in Psychology, Social Work, Counseling, or a related mental health field.
• Experience in a mental health support, counseling, or advocacy role.
• Demonstrated understanding of mental health conditions and support frameworks.
• Excellent communication, empathy, and active listening skills.
• Proficiency with video conferencing tools and digital record-keeping systems.
• Ability to manage challenging conversations and maintain professional boundaries remotely.

Responsibilities

• Provide remote emotional support and active listening to individuals experiencing mental health difficulties.
• Assist clients in developing coping mechanisms and self-management strategies.
• Offer information and guidance on accessing mental health services and community resources.
• Conduct initial needs assessments via virtual communication channels.
• Maintain accurate, confidential client records and document interactions thoroughly.
• Collaborate with a remote team of professionals to ensure continuity of care and share insights.

Job description

About the Role

Our client is seeking a compassionate and dedicated Mental Health Support Officer to join their entirely remote team. This role focuses on providing vital support and intervention for individuals experiencing mental health challenges. You will leverage digital platforms to connect with clients, offer empathetic listening, provide coping strategies, and guide them towards appropriate resources and professional help. This is an opportunity to make a significant difference in people's lives by offering accessible mental health support from anywhere. You will be part of a supportive, distributed team committed to promoting mental well-being and recovery, ensuring clients feel heard, understood, and supported throughout their journey.

Key Responsibilities

• Provide remote emotional support and active listening to individuals experiencing mental health difficulties.
• Assist clients in developing coping mechanisms and self-management strategies.
• Offer information and guidance on accessing mental health services and community resources.
• Conduct initial needs assessments via virtual communication channels.
• Maintain accurate, confidential client records and document interactions thoroughly.
• Collaborate with a remote team of professionals to ensure continuity of care and share insights.

Requirements

• Relevant qualification in Psychology, Social Work, Counseling, or a related mental health field.
• Previous experience in a mental health support, counseling, or advocacy role.
• Demonstrated understanding of mental health conditions and support frameworks.
• Excellent communication, empathy, and active listening skills.
• Proficiency with video conferencing tools and digital record-keeping systems.
• Ability to manage challenging conversations and maintain professional boundaries remotely.

Benefits

• Competitive salary.
• Fully remote position with flexible working hours.
• Comprehensive training in mental health support techniques and digital tools.
• Supportive team environment and regular supervision.
• Opportunity to contribute to mental health advocacy and accessible support services.