Medical Receptionist - Midstream

Guardian Recruiting (Pty) Ltd; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Guardian Recruiting (Pty) Ltd is seeking a Front Office Medical Administrator for the Midstream area. The role involves answering calls, managing messages, scheduling patient appointments, and handling billing and patient communications...

The ideal candidate will maintain accurate patient records, assist with referrals, and support doctors with in-room procedures and post-visit follow-ups.

Qualifications

• Experience with front desk duties in a medical/clinical setting.
• Ability to communicate with patients professionally and courteously.

Responsibilities

• Answer calls professionally and manage messages.
• Prepare files for following day’s appointments and manage diary.
• Assist with patient quotations, invoicing and payments.
• Schedule appointments and coordinate with doctors and service providers.
• Maintain patient records and update contact details.

Skills

Reception

Diary management

Patient communication

Billing & payments

Administrative support

Tools

Billing software

Office suite

Diary management software

Job description

Front Office Medical Administrator - Midstream

Reception:

• Answering of all calls in a professional, courteous and efficient manner.
• Take messages and ensure they are actioned by relevant person.
• Maintain the issue logbook for all messages and matters that arise on a daily basis.
• Assist with phone, email or sms patients with feedback from doctor regarding messages left.
• Assist with managing the diary – booking patient appointments, communicate billing policy to all new patients.
• Assist with preparing all files for following day’s appointments.
• Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.
• Assist with checking that all patient details on file are still up to date and obtain new details if relevant.
• Open accounts and capture all relevant information accurately on system for new patients.
• Assist with contacting other doctors to obtain notes and referral letters if needed for a patient’s visit.
• Assist with obtaining patient results and related correspondence (lab results, radiology etc).
• Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure, an operation and to be hospitalised.
• Providing quotations for all patient procedures.
• Prepare the theatre list bookings and pre-authorisations.
• Assist with arranging the Anaesthetist and Assistant for surgeries.
• Ensure all clinical notes are captured on the patient files post-surgery.
• Keeping track of Assistant fees and payments made to them.
• Keeping track of cases where the doctor has assisted in surgeries.
• Assist with doctors’ reports, thank you letters (where necessary).
• Keeping track of pharmacy accounts and stock per Doctor.

Accounts:

• Bill patients accordingly and collect payment where necessary.
• Accept money (cash or card) write receipts.
• Allocate patient payments.
• Ensure all theatre billings have been completed by the doctor within 48 hours.
• Liaise with the Bureau on patient related queries and assist with debt collection.
• Month end processing.
• Daily banking given to the doctor.
• Maintain Petty Cash.
• Maintain attendance register.

General

• Schedule all admin related appointments with the doctor and the various service providers
• Liaise with contractors such as hospital technical department, IT specialists, Suppliers etc.
• Maintain all supplier contracts and agreements.
• Ordering stock from various places: pharmacies, stationers etc
• Support of various marketing initiatives.
• Assist the doctor with all office admin related tasks.
• Maintaining the CPD register.