Practice Manager - Midstream

Guardian Recruiting (Pty) Ltd; Johannesburg; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Guardian Recruiting (Pty) Ltd is seeking a Practice Manager to lead a clinical team, oversee reception and administrative tasks, and ensure smooth patient flow within a Johannesburg practice.

The role requires strong organisational skills, fluency in English and Afrikaans, and the ability to coordinate with doctors, suppliers, and service providers. Valid driver’s license and own transport are preferred.

Qualifications

• Leadership and team management experience in a clinical setting.
• Strong administrative capabilities and professional approach.
• Familiarity with medical terminology and patient processes.

Responsibilities

• Answer calls professionally and efficiently.
• Take messages and ensure action by relevant staff.
• Maintain daily logbook of messages and matters.

Skills

Leadership

Administrative skills

Medical terminology

WCA

GoodX

Fluent English

Afrikaans

Driver’s license

Job description

Job description - Practice Manager

Exceptional leadership and team management skills. Strong administartive skills and professional. Understanding of medical terminology.

Experience with WCA and GoodX. Fluent in English and Afrikaans. Drivers licence and own transport.

Reception

Answering of all calls in a professional, courteous and efficient manner.

Take messages and ensure they are actioned by relevant person.

Maintain the issue logbook for all messages and matters that arise on a daily basis.

Assist with phone, email or sms patients with feedback from doctor regarding messages left.

Assist with managing the diary – booking patient appointments, communicate billing policy to all new patients.

Assist with preparing all files for following day’s appointments.

Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations.

Assist with checking that all patient details on file are still up to date and obtain new details if relevant.

Open accounts and capture all relevant information accurately on system for new patients.

Assist with contacting other doctors to obtain notes and referral letters if needed for a patient’s visit.

Assist with obtaining patient results and related correspondence (lab results, radiology etc).

Ensuring patients get the relevant information and forms needed when they need to have an in-rooms procedure, an operation and to be hospitalised.

Providing quotations for all patient procedures.

Prepare the theatre list bookings and pre-authorisations.

Assist with arranging the Anaesthetist and Assistant for surgeries.

Ensure all clinical notes are captured on the patient files post-surgery.

Keeping track of Assistant fees and payments made to them.

Keeping track of cases where the doctor has assisted in surgeries.

Assist with doctors’ reports, thank you letters (where necessary).

Keeping track of pharmacy accounts and stock per Doctor.

Accounts

Bill patients accordingly and collect payment where necessary.

Accept money (cash or card) write receipts.

Allocate patient payments.

Ensure all theatre billings have been completed by the doctor within 48 hours.

Liaise with the Bureau on patient related queries and assist with debt collection.

Month end processing.

Daily banking given to the doctor.

Maintain Petty Cash.

Maintain attendance register.

General

Schedule all admin related appointments with the doctor and the various service providers

Liaise with contractors such as hospital technical department, IT specialists, Suppliers etc.

Maintain all supplier contracts and agreements.

Ordering stock from various places: pharmacies, stationers etc

Support of various marketing initiatives.

Assist the doctor with all office admin related tasks.

Maintaining the CPD register.

All job postings are in accordance with our client's BEE requirements. Please only send certificates when requested to do so.