Care Navigator

Isilumko Staffing; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Isilumko Staffing in Cape Town seeks a patient-facing Administrative Assistant to welcome visitors, answer calls and manage appointments within established protocols. You will support clinical and operational teams by handling correspondence and maintaining electronic records with accuracy.

Using EMIS or similar systems, you will ensure data integrity, uphold confidentiality and comply with information governance standards while following organisational policies and SOPs.

Responsibilities

• Welcome patients and visitors in a courteous, professional and supportive manner.
• Answer incoming calls promptly, managing enquiries effectively.
• Book, amend and cancel appointments in line with established protocols.
• Use care navigation principles to direct patients to the most appropriate clinician or service.
• Manage requests for repeat prescriptions in accordance with policy.
• Maintain strict confidentiality at all times.
• Manage incoming and outgoing correspondence, including letters, emails and referrals.
• Update demographic details and maintain accurate electronic records.
• Register new patients and process patient information accurately.
• Scan, file and upload documents in line with information governance requirements.
• Provide administrative support to clinical and operational teams as needed.
• Use clinical systems (e.g., EMIS or equivalent) accurately and efficiently.
• Comply with GDPR, data protection and confidentiality standards.
• Maintain accurate data entry and documentation.
• Follow all organisational policies, procedures and standard operating processes

Job description

Key Responsibilities

• Welcome patients and visitors in a courteous, professional and supportive manner

• Answer incoming calls promptly, managing enquiries effectively

• Book, amend and cancel appointments in line with established protocols

• Use care navigation principles to direct patients to the most appropriate clinician or service

• Manage requests for repeat prescriptions in accordance with policy

• Maintain strict confidentiality at all times

• Manage incoming and outgoing correspondence, including letters, emails and referrals

• Update demographic details and maintain accurate electronic records

• Register new patients and process patient information accurately

• Scan, file and upload documents in line with information governance requirements

• Provide administrative support to clinical and operational teams as needed

• Use clinical systems (e.g., EMIS or equivalent) accurately and efficiently

• Comply with GDPR, data protection and confidentiality standards

• Maintain accurate data entry and documentation

• Follow all organisational policies, procedures and standard operating processes