Medical Front Desk Specialist

Abantu Staffing Solutions; East London; On-site; ZAR 134,000 - 223,000; Full time

Job summary

Abantu Staffing Solutions is seeking a capable receptionist to join a healthcare setting in East London. The role involves welcoming patients and visitors, handling calls, scheduling appointments, and maintaining accurate records.

You will support doctors and staff with administrative tasks while ensuring confidentiality and a professional reception area. The ideal candidate has Matric, prior reception/administrative experience, and strong MS Office skills, with excellent verbal and written

Qualifications

• Matric/Grade 12 or equivalent.
• Previous reception or administrative experience.
• Experience in medical practice, hospital, healthcare or professional settings.
• Experience dealing directly with clients, patients or the public.
• Strong MS Office skills and familiarity with electronic administrative systems.
• Good telephone manner and written communication skills.
• Own vehicle is highly advantageous.

Responsibilities

• Welcome and assist patients, visitors and parents in a professional, friendly manner.
• Manage incoming calls, messages and general enquiries.
• Book, confirm, change and coordinate patient appointments.
• Maintain accurate patient information and records.
• Assist with patient files, medical reports and general documentation.
• Liaise with doctors, patients, hospitals and other healthcare professionals.
• Assist with medical aid and patient administration as required.
• Process and communicate information accurately and promptly.
• Receive payments and assist with basic reception-related financial tasks.
• Keep the reception area organized, professional and efficient.
• Collaborate with reception and administrative staff to ensure duties are covered.
• Support colleagues during busy periods and take ownership of tasks.
• Maintain strict confidentiality of all patient, medical and practice information.
• Provide general administrative support to doctors and the practice team.

Skills

Reception experience

Administrative experience

Client/patient interactions

MS Office skills

Telephone manner

Written communication

Own vehicle

Education

Matric / Grade 12

Tools

MS Office

Job description

Abantu Staffing Solutions is seeking a capable receptionist to join a healthcare setting in East London. The role involves welcoming patients and visitors, handling calls, scheduling appointments, and maintaining accurate records.

You will support doctors and staff with administrative tasks while ensuring confidentiality and a professional reception area. The ideal candidate has Matric, prior reception/administrative experience, and strong MS Office skills, with excellent verbal and written