Medical Field Service Engineer - Western Cape

Ultra Pharmaceutical And Medical Placements; Cape Town; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Ultra Pharmaceutical And Medical Placements is seeking a Field Service Engineer to join our team in the Western Cape, focusing on AIS medical devices. The role involves installation, maintenance, repair, testing, and on-site support to ensure patient safety and equipment reliability.

Requirements include a National Diploma or B.Tech in Electrical or Mechanical Engineering and a minimum of 2 years in medical equipment. Travel across SA/SADC will be required.

Qualifications

• National Diploma or B.Tech in Electrical/Mechanical engineering or related technical discipline.
• Minimum of 2 years' experience in medical equipment or biomedical industry.
• Experience with infusion therapy equipment or dialysis equipment advantageous.
• Sound knowledge of electronic equipment and technical systems.
• Ability to read schematics, wiring diagrams, and illustrated parts drawings.
• Registration with CEASA advantageous.

Responsibilities

• Install, repair, disinfect, test and evaluate AIS medical equipment at customer sites.
• Perform preventive maintenance, software installations and electrical safety testing.
• Diagnose faults and implement corrective actions for reliability.
• Maintain accurate records of installations, inspections and repairs.
• Provide technical support and training to customers and internal stakeholders.
• Prepare monthly service reports of repairs, maintenance, commissioning and installations.
• Coordinate service activities and travel across SA and SADC as required.
• Ensure compliance with quality, safety, regulatory, and company standards.
• Assist with additional duties as required by management.

Skills

Excellent communication

Planning and organisation

Problem-solving

Independent and team player

MS Excel & Word

Education

National Diploma or B.Tech Degree in Electrical Engineering, Mechanical Engineering, or related technical discipline

Tools

MS Excel

MS Word

Job description

Leading medical device company is looking for a Field Service Engineer to join their team in the Western Cape. Experience with infusion therapy equipment, dialysis equipment, or similar biomedical devices.

This is a full-time, permanent position based in the Western Cape. The successful incumbent will be responsible for the installation, maintenance, repair, and technical support of a range of AIS medical devices, ensuring optimal equipment performance, patient safety, and exceptional customer service.

Duties and Responsibilities

• Installing, repairing, disinfecting, testing, and evaluating AIS medical equipment at customer sites.
• Performing preventative maintenance, software installations, and electrical safety testing in accordance with service documentation and Centre of Excellence (CoE) standards.
• Diagnosing equipment faults and implementing corrective actions to ensure operational reliability.
• Maintaining accurate records of installations, inspections, repairs, maintenance activities, and equipment failures.
• Providing technical support, guidance, and training to customers and internal stakeholders on the operation and maintenance of equipment.
• Reviewing preventative maintenance outcomes and recommending improvements to enhance equipment performance and reliability.
• Scheduling and coordinating service activities according to the service matrix.
• Attending customer callouts and providing timely technical support.
• Managing and coordinating the availability of back-up equipment and stock.
• Preparing and submitting monthly service reports detailing repairs, preventative maintenance activities, commissioning, and on-site installations.
• Ensuring compliance with all quality, safety, regulatory, and company standards.
• Assist with additional duties and projects as reasonably required by management

Educational Qualifications and Professional Experience

• National Diploma or B.Tech Degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline.
• Minimum of 2 years' experience within the medical equipment or biomedical industry.
• Experience with infusion therapy equipment, dialysis equipment, or similar biomedical devices will be advantageous.
• Sound knowledge of electronic equipment, technical systems, and equipment operation.
• Knowledge of basic anatomy and physiology as applied to the use of biomedical equipment.
• Ability to interpret schematics, wiring diagrams, and illustrated parts drawings of biomedical equipment.
• Registration with CEASA will be advantageous

Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong planning, organisational, and time management abilities.
• High level of personal discipline, accountability, and professionalism.
• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively within a team environment.
• Strong Microsoft Excel and Word proficiency.
• Professional, reliable, trustworthy, and customer focused.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to maintaining the highest standards of quality and patient safety.

Additional Requirements

• Valid driver's licence
• Valid passport
• Reliable personal vehicle
• Willingness and ability to travel extensively within South Africa and SADC countries

Physical Requirements

The successful candidate must be able to perform the essential functions of the position, including:

• Lifting, pushing, pulling, and manoeuvring equipment.
• Kneeling, standing, bending, and reaching during inspections and repairs.
• Demonstrating good manual dexterity and hand-eye coordination.
• Distinguishing colours when working with wiring, components, and technical systems.