Medical Facility Receptionist and Administrator

ZwavelStream Clinic; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

ZwavelStream Clinic is seeking a professional Medical Facility Receptionist and Administrator to coordinate admissions, manage the front desk, and ensure smooth operation of our healthcare environment. You will welcome patients, handle scheduling, and maintain patient records with strict privacy and accuracy.

The role requires strong patient service skills, fluency in English, and proficiency in MS Office and medical administration software.

Qualifications

• A relevant Administration qualification or experience is required.
• Valid driver’s license is required.
• Experience dealing with medical aids, facility reception operations, and patient admissions is preferred.
• Knowledge of Medical Schemes, ICD-10 codes, and PMB is advantageous.
• Fluent in English; second/other language is a plus.
• Proficiency in Microsoft Office (Excel/Outlook) and medical administration programs.
• Experience in a mental health facility is highly advantageous.
• Friendly, professional attitude with strong patient service, high attention to detail, and the ability to work under pressure.

Responsibilities

• Welcome patients and visitors; answer calls, transfer messages, and handle emails.
• Schedule patient admissions and liaise with doctors and receptionists.
• Register patients and assist with medical insurance forms and clinic procedures.
• Collect co-pays and manage petty cash.
• Follow discharge protocols and safeguard patient privacy.
• Perform secretarial duties: organize meetings, agendas, minutes, and reports.
• Maintain reception area and office supply inventory.

Skills

Front desk operations

Customer service

Attention to detail

Time management

MS Office proficiency

Education

Administration qualification

Driver's license

Tools

Microsoft Excel

Outlook

Medical administration software

Job description

Introduction

ZwavelStream Clinic is seeking a professional and highly motivated Medical Facility Receptionist and Administrator to coordinate andmanage admissions, manage the front desk, and ensure the smooth running of our healthcare environment. This role is crucial for delivering quality patient care through welcoming front-office operations, accurate scheduling, and the strict maintenance of patient records and privacy.

Duties & Responsibilities

• Welcome patients and visitors by greeting them, answer phone calls, transfer messages, and handle emails and correspondence.

• Schedule patient admissions, obtain authorization numbers, and liaise directly with doctors and their receptionists.

• Register patients according to established protocols, assist them in completing necessary medical insurance forms, and inform them of Clinic procedures and policies.

• Collect co-pays and payments, and successfully manage petty cash.

• Follow Clinic discharge protocols, manage patient records, and safeguard patient privacy and confidentiality at all times.

• Perform secretarial duties, which include organizing meetings, producing agendas, taking minutes, and generating required statistical reports.

• Maintain office supply inventory, anticipate needed supplies, and ensure the reception area remains neat and clean.

Desired Experience & Qualification

• A relevant Administration experiencing / qualification and a valid driver’s license.

• Previous experience dealing with medical aids, medical facility reception operations, and patient admissions.

• Knowledge of Medical Schemes, ICD-10 codes, and prescribed minimum benefits (PMB).

• Fluent in spoken and written English, with a secondary or tertiary language considered advantageous.

• Proficiency in Microsoft Suite—specifically Excel and Outlook—as well as medical administration programs.

• Prior experience working within a mental health facility is highly advantageous.

• A friendly, professional attitude with strong patient service skills, high attention to detail, and the ability to work under pressure while remaining client-centric.

Package & Remuneration

Market Related