Medical Receptionist, Specialist, Cape Winelands - REF# IMR038-MR

iMedrecruit (Pty) Ltd; Cape Town; On-site; ZAR 134,000 - 201,000; Full time

Job summary

iMedrecruit (Pty) Ltd is seeking an experienced Medical Receptionist for a specialist medical practice in the Western Cape. The successful candidate will be professional, organised and patient-focused, with the ability to manage a busy reception while providing excellent patient service and strong administrative support.

Responsibilities include greeting patients, handling appointments, billing and medical aid administration, maintaining records and ensuring confidentiality.

Qualifications

• Matric/Grade 12 required.
• Minimum 3 years’ experience as a medical receptionist.
• Knowledge of medical aid billing, coding and terminology.
• Experience with electronic medical record systems is advantageous.
• Fluent in English and Afrikaans (spoken and written).

Responsibilities

• Welcome and assist patients, visitors and service providers in a professional and friendly manner.
• Answer incoming calls and direct enquiries appropriately.
• Manage appointment scheduling and diary coordination.
• Confirm appointments and communicate schedule changes to patients.
• Maintain patient records and update patient information as required.
• Process patient payments and issue receipts.
• Maintain confidentiality of patient, medical and financial information.

Skills

Interpersonal communication

Telephone etiquette

Multitasking

Organisational skills

Confidentiality

Education

Matric / Grade 12

Tools

Electronic medical record systems

Job description

Introduction

A specialist medical practice in Cape Winelands is seeking an experienced Medical Receptionist to join the team. The successful candidate will be professional, organised and patient-focused, with the ability to manage a busy reception environment while providing exceptional patient service and efficient administrative support.

Duties & Responsibilities

• Welcome and assist patients, visitors and service providers in a professional and friendly manner.
• Answer incoming calls and direct enquiries appropriately.
• Manage appointment scheduling and diary coordination.
• Confirm appointments and communicate schedule changes to patients.
• Manage and book theatre lists and coordinate anaesthetist arrangements.
• Maintain accurate patient records and update patient information as required.
• Scan and upload patient documentation, authorisations, referrals and laboratory results.
• Prepare patient files and documentation for upcoming consultations.
• Assist patients with queries and provide general practice information.
• Record and monitor patient vital signs, including urine testing, weight and blood pressure.
• Process patient payments and issue receipts.
• Capture and maintain patient account information accurately.
• Assist with medical aid and billing-related administration.
• Manage incoming and outgoing correspondence, including emails.
• Prepare documentation, labels and administrative requirements for daily consultations.
• Maintain stock levels of office and clinical supplies and assist with ordering when required.
• Ensure the reception area remains professional, welcoming and organised.
• Maintain confidentiality of all patient, medical and financial information.
• Assist with general administrative and practice support duties.

Desired Experience & Qualification

• Matric / Grade 12.
• Minimum 3 years’ experience in a medical receptionist position.
• Knowledge and understanding of medical aid billing, coding and medical terminology.
• Experience with electronic medical record systems advantageous.
• Fluent in English and Afrikaans, both verbal and written.
• Strong administrative and organisational skills.

Skills and attributes:

• Excellent interpersonal and communication skills.
• Strong telephone etiquette.
• Customer-service orientated.
• Ability to multitask and prioritise effectively.
• Strong organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Professional and well-presented.
• Ability to work accurately under pressure.
• Flexible and adaptable.
• Strong problem-solving ability.
• Quality-focused with a high standard of work.
• Dependable and trustworthy.
• Ability to maintain strict confidentiality.
• Ability to work independently as well as within a team.

Additional Information

Work Hours:

Monday to Friday, 07h30 – 17h00

Sat, 08h00 – 13h00

Start date:

October 2026