Manager Liquor Store

Pick n Pay; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pick n Pay Pretoria Liquor Store is seeking a capable supervisor to manage all aspects of the liquor department, maximise turnover, ensure compliance with liquor legislation, and maintain merchandising standards.

You will oversee stock, systems (SAP), customer service, people development, and finance controls, coaching staff to meet targets while delivering an excellent shopping experience.

Qualifications

• Grade 12 (Matric) is required.
• Minimum 2 years’ experience in a supervisory role.
• Previous experience in a Wine/Liquor department or managing a retail department.
• Knowledge of liquor products, trends, and responsible trading requirements.
• Experience working with SAP or similar retail systems (advantageous).

Responsibilities

• Merchandising Management: Execute the approved plano guide 100% in line with company standards.
• Systems & Stock Management: Extract Excel reports from SAP and complete required stock reporting for Demand Planning.
• Customer Service Management: Deliver excellent customer service in line with brand standards.
• People Management & Development: Motivate, coach, and develop employees to achieve targets.
• Finance & Administration: Monitor financial results and manage expenses in line with budget.

Skills

Supervisory experience

Reading reports

Planning & organising

Customer-focused

Clear communication

Education

Grade 12 (Matric)

Tools

SAP

Job description

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

To manage and control all aspects of the Liquor Store in order to maximise turnover, profitability, and customer satisfaction while ensuring full compliance with liquor legislation, company policies, merchandising standards, and operational procedures.

Minimum Requirements:

Grade 12 (Matric)

Minimum 2 years’ experience in a supervisory role

Previous experience in a Wine/Liquor department or managing a retail department

Knowledge of liquor products, trends, and responsible trading requirements

Experience working with SAP or similar retail systems (advantageous)

Key Competencies:

Ability to read and interpret operational and sales reports

Achieving results through others

Planning, organising, and follow-through

Strong adherence to standards, policies, and SOPs

Customer-focused mindset

Clear communication and active listening skills

Business-minded with strong commercial awareness

Key Responsibilities:

Merchandising Management

Execute the approved plano guide 100% in line with company standards

Ensure correct stock rotation in accordance with SOPs on the sales floor and in back-up areas

Maintain merchandising, cleanliness, and presentation standards throughout the trading day

Implement promotional space standards and action all promotional communications accurately

Ensure back-up areas are maintained to standard, with all stock represented on the sales floor

Identify and escalating ongoing stock availability issues to the Store Manager

Ensure Health & Safety standards and processes are followed at all times

Understand customer needs and communicate insights to Demand Planning

Systems & Stock Management

Conduct gap scanning to identify out-of-stocks and over-stocks

Identify, count, record, and report stock discrepancies accurately

Extract Excel reports from SAP and complete required stock reporting for Demand Planning

Process IDTs via SAP in line with SOPs

Action "reduce to clear" processes accurately on SAP

Regularly monitor and respond to electronic communications during the workday

Customer Service Management

Deliver excellent customer service in line with brand standards

Handle customer complaints and special requests professionally and timeously

Advise customers on liquor products, trends, and promotions

People Management & Development

Evaluate performance of direct reports against agreed objectives and standards

Review staffing requirements and provide input into staff scheduling and rostering

Communicate new initiatives, store updates, and department performance to staff

Motivate, coach, and develop employees to achieve operational and sales targets

Identify training needs and support continuous development

Finance & Administration

Ensure all equipment is maintained in effective working order

Monitor and maintain general maintenance standards within the department

Control departmental expenses in line with budget expectations

Monitor financial results and investigate deviations from budget

Manage waste and ensure adherence to waste control procedures

Closing Date: 29 September 2026

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

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