Manager Liquor Store

Pick n Pay Retailers; Pretoria; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Pick n Pay Retailers is seeking a Liquor Store Supervisor to manage all aspects of the liquor operation, maximise turnover, profitability and customer satisfaction while ensuring compliance with liquor legislation, policies, merchandising standards and SOPs.

The role requires a Grade 12, 2 years supervisory experience, liquor department exposure, knowledge of products and SAP experience is advantageous; you will lead merchandising, customer service, people management and cost control in a busy

Qualifications

• Grade 12 (Matric) is required.
• Minimum 2 years’ experience in a supervisory role.
• Previous experience in a Wine/Liquor department or managing a retail department.
• Knowledge of liquor products, trends, and responsible trading requirements.
• Experience working with SAP or similar retail systems (advantageous).

Responsibilities

• Merchandising Management: Execute the approved plano guide in line with company standards and ensure stock rotation.
• Customer Service Management: Deliver excellent customer service and handle complaints professionally.
• People Management & Development: Evaluate performance, staff scheduling, and development.
• Finance & Administration: Manage department expenses, equipment, and waste control.

Skills

Leadership & supervision

Customer service

Planning & organisation

Communication & listening

Commercial awareness

Education

Grade 12 (Matric)

Tools

SAP

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! To manage and control all aspects of the Liquor Store in order to maximise turnover, profitability, and customer satisfaction while ensuring full compliance with liquor legislation, company policies, merchandising standards, and operational procedures.

Minimum Requirements:

• Grade 12 (Matric)
• Minimum 2 years’ experience in a supervisory role
• Previous experience in a Wine/Liquor department or managing a retail department
• Knowledge of liquor products, trends, and responsible trading requirements
• Experience working with SAP or similar retail systems (advantageous)

Key Competencies:

• Ability to read and interpret operational and sales reports
• Achieving results through others
• Planning, organising, and follow-through
• Strong adherence to standards, policies, and SOPs
• Customer-focused mindset
• Clear communication and active listening skills
• Business-minded with strong commercial awareness

Key Responsibilities:

• Merchandising Management Execute the approved plano guide 100% in line with company standards Ensure correct stock rotation in accordance with SOPs on the sales floor and in back-up areas Maintain merchandising, cleanliness, and presentation standards throughout the trading day Implement promotional space standards and action all promotional communications accurately Ensure back-up areas are maintained to standard, with all stock represented on the sales floor Identify and escape ongoing stock availability issues to the Store Manager Ensure Health & Safety standards and processes are followed at all times Understand customer needs and communicate insights to Demand Planning Systems & Stock Management Conduct gap scanning to identify out-of-stocks and over-stocks Identify, count, record, and report stock discrepancies accurately Extract Excel reports from SAP and complete required stock reporting for Demand Planning Process IDTs via SAP in line with SOPs Action “reduce to clear” processes accurately on SAP Regularly monitor and respond to electronic communications during the workday
• Customer Service Management Deliver excellent customer service in line with brand standards Handle customer complaints and special requests professionally and timeously Advise customers on liquor products, trends, and promotions
• People Management & Development Evaluate performance of direct reports against agreed objectives and standards Review staffing requirements and provide input into staff scheduling and rostering Communicate new initiatives, store updates, and department performance to staff Motivate, coach, and develop employees to achieve operational and sales targets Identify training needs and support continuous development
• Finance & Administration Ensure all equipment is maintained in effective working order Monitor and maintain general maintenance standards within the department Control departmental expenses in line with budget expectations Monitor financial results and investigate deviations from budget Manage waste and ensure adherence to waste control procedures

Closing Date: 29 September 2026

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Discover who we are At Pick n Pay, we are more than just a retailer; we are an organisation of dedicated people committed to creating an exceptional shopping experience for our customers and an enriching, vibrant work environment for our employees. Founded in 1967, Pick n Pay is one of the largest retail chains in South Africa, serving millions of customers across the African continent. Our reputation is built upon our commitment to offering customers the best in quality, and value.

Our Mission

We serve with our hearts, we create a great place to be and With our minds, we create an excellent place to shop

Our Values

• Passion for our Customers: We are passionate about our customers and will fight for their rights. Our customers are our priority, and their satisfaction is our success.
• Respect and Care: We care for and respect each other. We value our team's diversity and treat each other with kindness and understanding.
• Personal Growth and Opportunity: We foster personal growth and opportunities. We believe in empowering our employees, providing opportunities for learning and advancement.
• Leadership and Innovation: We nurture leadership and vision, and reward innovation. We encourage our employees to be leaders in their roles and think outside the box.
• Honesty and Integrity: We live by honesty and integrity. We operate with transparency and trustworthiness in all our interactions.
• Community Support: We support and participate in our communities. We believe in making a positive impact and giving back to our communities.
• Individual Responsibility: We take individual responsibility. We are responsible for our actions and decisions.
• Accountability: We hold ourselves accountable. We hold ourselves responsible for delivering on our commitments to our customers, each other, and our business.

Why Pick n Pay?

At Pick n Pay, our strength lies in our people. We strive to be the employer of choice, attracting and retaining the best talent in the industry. We create a work environment that fosters growth, celebrates achievements, and values individual contributions. Here, your work will be meaningful, recognized, and rewarded. Experience the joy of being part of Pick n Pay. Let's shape the future of retail in Africa together. View our career opportunities.