Manager Deli

Pick n Pay; Wes-Kaap; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Zusammenfassung

Pick n Pay is seeking a Deli Supervisor to lead a vibrant team in the Fresh Foods / Deli section. You will drive customer service, staff supervision, stock control, and high standards of food safety and presentation on the shop floor.

The role requires 3–5 years in retail with 2+ years in a supervisory capacity, plus knowledge of HACCP and hygiene norms. Join a dynamic team focused on growth and excellent store performance.

Qualifikationen

• Grade 12 / Matric required.
• Knowledge of food safety & hygiene standards preferred.
• 3–5 years retail experience in Fresh Foods / Deli.
• Minimum 2 years supervisory/management experience.
• Advantageous: relevant food/retail/culinary qualification.

Aufgaben

• Deliver outstanding customer service with active floor presence.
• Ensure counters are staffed and customer focused.
• Manage customer inquiries and complaints professionally.
• Drive suggestive selling and product knowledge among staff.
• Maintain high hygiene, presentation, and merchandising standards.
• Achieve departmental sales, GP, and margin targets.
• Monitor sales performance and implement corrective actions.
• Control shrinkage, waste and markdowns.
• Ensure SOPs and food safety standards are followed.
• Manage stock ordering, receiving and inventory levels.
• Ensure correct pricing and labelling.
• Lead, coach and develop Deli staff.
• Manage budgeting and reporting as required.

Kenntnisse

Customer service

Staff supervision

Food safety

Merchandising

Communication

Ausbildung

Grade 12 / Matric

Food/Retail/Culinary qualification

Jobbeschreibung

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.

Minimum requirements

Grade 12 / Matric

Relevant Food / Retail / Culinary qualification - Advantageous

3-5 years retail experience within Fresh Foods / Deli

Minimum 2 years supervisory / management experience

Strong knowledge of food safety & hygiene standards

Key responsibilities

Customer Service & Experience

Deliver outstanding customer service through active engagement and visible presence on the floor

Ensure service counters are fully staffed and customer-focused

Manage customer complaints, queries, and special requests professionally

Drive suggestive selling and product knowledge among staff

Maintain high standards of hygiene, presentation, and merchandising

Sales & Profitability

Achieve departmental sales, GP, and margin targets

Monitor daily sales performance and implement corrective actions

Control shrinkage, waste, and markdowns

Analyse sales trends and identify growth opportunities

Execute promotions and seasonal plans effectively

Operational Excellence

Ensure compliance with Pick n Pay SOPs and food safety standards

Maintain product quality, freshness, and correct rotation (FIFO)

Manage stock ordering, receiving, and inventory levels

Ensure correct pricing, labelling, and legal compliance

Maintain equipment, displays, and back‑up area standards

Food Safety & Hygiene

Enforce hygiene and sanitation standards

Ensure compliance with HACCP and Health & Safety regulations

Monitor temperature controls and storage practices

Conduct regular quality checks

Stock & Waste Management

Manage stock levels to prevent overstocking or stockouts

Minimises waste through effective planning and controls

Conduct stock takes and investigates variances

Implement waste reduction initiatives

People Management & Development

Lead, coach, and develop Deli staff

Manage performance through regular feedback

Identify training and development needs

Ensure staffing aligns with trading patterns

Foster a positive and high-performance team culture

Financial & Administrative Controls

Manage departmental budgets and expenses

Control labour costs and productivity

Complete required reporting and documentation

Ensure adherence to compliance standards

Closing date: Tuesday 29th September 2026

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

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