Deli Lead: Elevate Service, Sales & Standards

Pick n Pay; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pick n Pay is seeking a Deli Supervisor to lead a vibrant team in the Fresh Foods / Deli section. You will drive customer service, staff supervision, stock control, and high standards of food safety and presentation on the shop floor.

The role requires 3–5 years in retail with 2+ years in a supervisory capacity, plus knowledge of HACCP and hygiene norms. Join a dynamic team focused on growth and excellent store performance.

Qualifications

• Grade 12 / Matric required.
• Knowledge of food safety & hygiene standards preferred.
• 3–5 years retail experience in Fresh Foods / Deli.
• Minimum 2 years supervisory/management experience.
• Advantageous: relevant food/retail/culinary qualification.

Responsibilities

• Deliver outstanding customer service with active floor presence.
• Ensure counters are staffed and customer focused.
• Manage customer inquiries and complaints professionally.
• Drive suggestive selling and product knowledge among staff.
• Maintain high hygiene, presentation, and merchandising standards.
• Achieve departmental sales, GP, and margin targets.
• Monitor sales performance and implement corrective actions.
• Control shrinkage, waste and markdowns.
• Ensure SOPs and food safety standards are followed.
• Manage stock ordering, receiving and inventory levels.
• Ensure correct pricing and labelling.
• Lead, coach and develop Deli staff.
• Manage budgeting and reporting as required.

Skills

Customer service

Staff supervision

Food safety

Merchandising

Communication

Education

Grade 12 / Matric

Food/Retail/Culinary qualification

Job description

Pick n Pay is seeking a Deli Supervisor to lead a vibrant team in the Fresh Foods / Deli section. You will drive customer service, staff supervision, stock control, and high standards of food safety and presentation on the shop floor.

The role requires 3–5 years in retail with 2+ years in a supervisory capacity, plus knowledge of HACCP and hygiene norms. Join a dynamic team focused on growth and excellent store performance.