Manager Deli

Pick n Pay Retailers; Wes-Kaap; On-site; ZAR 201,000 - 290,000; Full time

Job summary

Pick n Pay Retailers in South Africa seeks a Deli supervisor to lead customer service on the floor, ensure counters are staffed, and maintain hygiene and FIFO standards. You will drive promotions, manage stock, and coach staff to deliver exceptional shopper experiences.

The role emphasizes achieving sales targets, controlling waste, and enforcing SOPs and food safety regulations while developing a high-performance deli team. Strong leadership and communication are required.

Qualifications

• Grade 12 / Matric required.
• Retail/Food/Culinary qualification advantageous.
• 3–5 years retail experience within Fresh Foods / Deli.
• Minimum 2 years supervisory / management experience.
• Strong knowledge of food safety & hygiene standards.

Responsibilities

• Deliver outstanding customer service through active engagement and visible presence on the floor.
• Ensure service counters are fully staffed and customer-focused.
• Manage customer complaints, queries, and special requests professionally.
• Drive suggestive selling and product knowledge among staff.
• Maintain high standards of hygiene, presentation, and merchandising.
• Achieve departmental sales, GP, and margin targets.
• Monitor daily sales performance and implement corrective actions.
• Control shrinkage, waste, and markdowns.
• Analyse sales trends and identify growth opportunities.
• Execute promotions and seasonal plans effectively.
• Ensure compliance with Pick n Pay SOPs and food safety standards.
• Maintain product quality, freshness, and correct rotation (FIFO).
• Manage stock ordering, receiving, and inventory levels.
• Ensure correct pricing, labelling, and legal compliance.
• Maintain equipment, displays, and back-up area standards.
• Enforce hygiene and sanitation standards.
• Ensure compliance with HACCP and Health & Safety regulations.
• Monitor temperature controls and storage practices.
• Conduct regular quality checks.
• Manage stock levels to prevent overstocking or stockouts; minimise waste.
• Conduct stock takes and investigates variances.
• Implement waste reduction initiatives.
• Lead, coach, and develop Deli staff.
• Manage performance through regular feedback.
• Identify training and development needs.
• Ensure staffing aligns with trading patterns.
• Foster a positive and high-performance team culture.
• Manage departmental budgets and expenses.
• Control labour costs and productivity.
• Complete required reporting and documentation.
• Ensure adherence to compliance standards.

Skills

Customer service

People management

Upselling

Leadership

Stock control

Food safety

Communication

Education

Grade 12 / Matric

Food / Retail / Culinary qualification

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.

Minimum requirements

• Grade 12 / Matric
• Relevant Food / Retail / Culinary qualification – Advantageous
• 3–5 years retail experience within Fresh Foods / Deli
• Minimum 2 years supervisory / management experience
• Strong knowledge of food safety & hygiene standards

Key responsibilities

Customer Service & Experience

• Deliver outstanding customer service through active engagement and visible presence on the floor
• Ensure service counters are fully staffed and customer-focused
• Manage customer complaints, queries, and special requests professionally
• Drive suggestive selling and product knowledge among staff
• Maintain high standards of hygiene, presentation, and merchandising

Sales & Profitability

• Achieve departmental sales, GP, and margin targets
• Monitor daily sales performance and implement corrective actions
• Control shrinkage, waste, and markdowns
• Analyse sales trends and identify growth opportunities
• Execute promotions and seasonal plans effectively

Operational Excellence

• Ensure compliance with Pick n Pay SOPs and food safety standards
• Maintain product quality, freshness, and correct rotation (FIFO)
• Manage stock ordering, receiving, and inventory levels
• Ensure correct pricing, labelling, and legal compliance
• Maintain equipment, displays, and back-up area standards

Food Safety & Hygiene

• Enforce hygiene and sanitation standards
• Ensure compliance with HACCP and Health & Safety regulations
• Monitor temperature controls and storage practices
• Conduct regular quality checks

Stock & Waste Management

• Manage stock levels to prevent overstocking or stockouts Minimises waste through effective planning and controls
• Conduct stock takes and investigates variances
• Implement waste reduction initiatives

People Management & Development

• Lead, coach, and develop Deli staff
• Manage performance through regular feedback
• Identify training and development needs
• Ensure staffing aligns with trading patterns
• Foster a positive and high-performance team culture

Financial & Administrative Controls

• Manage departmental budgets and expenses
• Control labour costs and productivity
• Complete required reporting and documentation
• Ensure adherence to compliance standards

Closing date: Tuesday 29th September 2026

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Discover who we are

At Pick n Pay, we are more than just a retailer; we are an organisation of dedicated people committed to creating an exceptional shopping experience for our customers and an enriching, vibrant work environment for our employees. Founded in 1967, Pick n Pay is one of the largest retail chains in South Africa, serving millions of customers across the African continent. Our reputation is built upon our commitment to offering customers the best in quality, and value.

Our Mission

We serve with our hearts, we create a great place to be and With our minds, we create an excellent place to shop

Our Values

Our values are deeply embedded in our culture and guide our actions:

• Passion for our Customers: We are passionate about our customers and will fight for their rights. Our customers are our priority, and their satisfaction is our success.
• Respect and Care: We care for and respect each other. We value our team's diversity and treat each other with kindness and understanding.
• Personal Growth and Opportunity: We foster personal growth and opportunities. We believe in empowering our employees, providing opportunities for learning and advancement.
• Leadership and Innovation: We nurture leadership and vision, and reward innovation. We encourage our employees to be leaders in their roles and think outside the box.
• Honesty and Integrity: We live by honesty and integrity. We operate with transparency and trustworthiness in all our interactions.
• Community Support: We support and participate in our communities. We believe in making a positive impact and giving back to our communities.
• Individual Responsibility: We take individual responsibility. We are responsible for our actions and decisions.
• Accountability: We hold ourselves accountable. We hold ourselves responsible for delivering on our commitments to our customers, each other, and our business.

Why Pick n Pay?

At Pick n Pay, our strength lies in our people. We strive to be the employer of choice, attracting and retaining the best talent in the industry. We create a work environment that fosters growth, celebrates achievements, and values individual contributions. Here, your work will be meaningful, recognized, and rewarded. Experience the joy of being part of Pick n Pay. Let's shape the future of retail in Africa together.

View our career opportunities.