Manager Deli

picknpay; Randburg; On-site; ZAR 180,000 - 220,000; Full time

Job summary

Pick n Pay in Randburg seeks a Deli/Foods Retail Supervisor to manage merchandising, stock and customer service while upholding hygiene and safety standards.

The role requires Grade 12, 3+ years in deli/foods retail and at least 1 year in supervision, with strong policy adherence and teamwork skills.

Qualifications

• Grade 12 is required.
• Training in Foods Retail and Management of resources.
• Minimum 3 years experience in Deli/Foods Retail.
• Minimum 1 year of Supervisory Experience.

Responsibilities

• Merchandising management with regular quality checks and adherence to SOPs.
• Ensure food safety, hygiene and stock rotation across the department.
• Provide customer service, handle stock availability and replacement queries.
• Supervise staff, set targets, delegate tasks and manage Kronos scheduling.
• Administer equipment maintenance, waste monitoring and turnover opportunities.

Skills

Customer Orientation

Communication skills

Team Player

Business mindedness

Adhere to standards and policies

Education

Grade 12

Training in Foods Retail and Management of resources

Tools

SAP

Kronos Scheduling

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.

Requirements

Grade 12

Training in Foods Retail and Management of resources

Minimum of 3 Years experience in Deli/Foods Retail

Minimum 1 year of Supervisory Experience

Competencies:

Adhere to standards and policies

Customer Orientation

Communication skills – clearly conveying message and actively listening

Business mindedness

Team Player

Additional Job Description

Key Responsibilities:

Merchandising Management:

Conducts regular quality checks on merchandise
Executes plano guide 100%
Handles product as per SOP
Ensures department is ready for trade by store opening time
Identifies fast selling lines within store, and implications on margin and sales opportunities
Ensures produce is wrapped and packed according to standards
Ensures sufficient product available for customer demand
Ensures compliance to hygiene, housekeeping and safe working standards
Monitors the implementation of all promotional activities – adherence to promotional calendar
Back up areas are kept clean and clear

Understand customer needs and communicate these to demand planning
Follows sell by dates, rotates stock as per policy/SOP on sales floor and back up area
Throughout day ensures department merchandising and cleanliness standards are maintained, keeping waste to a minimum

Food Safety & Hygiene:

Ensures that hygiene and housekeeping standards are maintained
Ensures stock rotation
Monitors the adherence to food safety and health and safety standards are maintained
Manages non-conformances via effective corrective action
Implements cleaning schedules and checks effective cleaning and sanitation
Recording of Food Safety Daily Checklist

Customer Services Management:

Responds to customer requests
Answers queries on out of stock - assists with replacement produce, explains time to next delivery and issues which may be affecting stock availability Ensures department standards are maintained, equipment is manned and in working order

Staff Management:

Communicates critical information to staff
Set targets and activities – priorities, delegates and communicates
Handles procedural, policy and legislative noncompliance
Attends monthly regional meetings - take information back to staff - responds to queries on turnover/waste
Checks and amends Kronos scheduling
Coaches Staff

Administration:

Ensures that all equipment is properly maintained in effective working order
Ensures that general maintenance standards are met
Monitors waste, and ensures procedures are adhered to
Monitors turnover and identifies opportunities for increasing turnover and identifies and issues or barriers to achieving budgets.
Ensures all SEL in place - print out and ensure all products have SEL current and legible by customer

Systems:

Gap scanning out of stocks
Identifies, counts, and records out of stocks & over stocks
Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand Planning
Processes IDTs via SAP
Actions reduced to clear on SAP as per SOP
Checks for electronic communications regularly during the working day
Processes waste
Ensure PIDs are counted correctly as per the National P&L schedule

Closing Date: 09 October 2026

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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