Manager Deli

Pick n Pay; Gqeberha; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Pick n Pay Summerstrand in the Eastern Cape is seeking a Manager Deli to lead the Deli team, optimise resources to maximise turnover and minimise shortage, and ensure SOPs and health and safety policies are strictly followed.

The role requires Grade 12, a related Food/Retail qualification (advantageous), 3–5 years in Fresh Foods retail with at least 2 years in supervision, and a strong knowledge of food safety and hygiene standards.

Qualifications

• Matric / Grade 12 is essential.
• Relevant Food / Retail / Culinary qualification is advantageous.
• 3–5 years retail experience in Fresh Foods / Deli.
• Minimum 2 years supervisory/management experience.
• Strong knowledge of food safety & hygiene standards.

Responsibilities

• Deliver outstanding customer service and engage on the floor.
• Ensure service counters are fully staffed and customer-focused.
• Drive suggestive selling and product knowledge among staff.
• Achieve departmental sales, GP, and margin targets.
• Ensure compliance with SOPs and food safety standards.
• Manage stock ordering, receiving and inventory levels.
• Lead, coach, and develop Deli staff; manage budgets and reporting.

Skills

People management

Customer service

Team leadership

Food safety knowledge

Education

Matric / Grade 12

Relevant Food / Retail / Culinary qualification

Job description

## Manager DeliApply: Summerstrand - Eastern Cape: Full time: Posted Today: End Date: September 20, 2026 (9 days left to apply): JR105909It's fun to work in a company where people truly BELIEVE in what they're doing!To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.## **Minimum requirements**Grade 12 (Matric) – EssentialRelevant Food / Retail / Culinary qualification – Advantageous3–5 years retail experience within Fresh Foods / DeliMinimum 2 years supervisory / management experienceStrong knowledge of food safety & hygiene standards### **1. Customer Service & Experience**Deliver outstanding customer service through active engagement and visible presence on the floorEnsure service counters are fully staffed and customer-focusedManage customer complaints, queries, and special requests professionallyDrive suggestive selling and product knowledge among staffMaintain high standards of hygiene, presentation, and merchandising### **2. Sales & Profitability**Achieve departmental sales, GP, and margin targetsMonitor daily sales performance and implement corrective actionsControl shrinkage, waste, and markdownsAnalyse sales trends and identify growth opportunitiesExecute promotions and seasonal plans effectively### **3. Operational Excellence**Ensure compliance with Pick n Pay SOPs and food safety standardsMaintain product quality, freshness, and correct rotation (FIFO)Manage stock ordering, receiving, and inventory levelsEnsure correct pricing, labelling, and legal complianceMaintain equipment, displays, and back-up area standards### **4. Food Safety & Hygiene**Enforce hygiene and sanitation standardsEnsure compliance with HACCP and Health & Safety regulationsMonitor temperature controls and storage practicesConduct regular quality checks### **5. Stock & Waste Management**Manage stock levels to prevent overstocking or stockoutsMinimise waste through effective planning and controlsConduct stock takes and investigate variancesImplement waste reduction initiatives### **6. People Management & Development**Lead, coach, and develop Deli staffManage performance through regular feedbackIdentify training and development needsEnsure staffing aligns with trading patternsFoster a positive and high-performance team culture### **7. Financial & Administrative Controls**Manage departmental budgets and expensesControl labour costs and productivityComplete required reporting and documentationEnsure adherence to compliance standards## ## **Key Performance Indicators (KPIs)**Sales growth & achievement vs targetGross Profit (GP) & margin performanceWaste & shrinkage controlStock availability & rotation complianceFood safety & audit complianceCustomer satisfaction & service levelsStaff productivity & engagement**Closing date 20 September 2026**