Manager Deli

picknpay; Gqeberha; On-site; ZAR 320,000 - 520,000; Full time

Job summary

Pick n Pay invites an experienced Deli Manager to lead the department in the Eastern Cape, driving customer service excellence, sales, and stock health on the floor. You will ensure counters are well-staffed, present, and focused on the customer, while maintaining high hygiene and product standards.

You will coach and develop Deli staff, monitor GP and margins, manage stock, and enforce FIFO, HACCP, and safety regulations to sustain quality, profitability, and regulatory compliance.

Qualifications

• Grade 12 (Matric) - Essential
• Relevant Food / Retail / Culinary qualification - Advantageous
• 3-5 years retail experience within Fresh Foods / Deli
• Minimum 2 years supervisory / management experience
• Strong knowledge of food safety & hygiene standards

Responsibilities

• Deliver outstanding customer service through active engagement and visible presence on the floor
• Ensure service counters are fully staffed and customer-focused
• Manage customer complaints, queries, and special requests professionally
• Drive suggestive selling and product knowledge among staff
• Maintain high standards of hygiene, presentation, and merchandising
• Achieve departmental sales, GP, and margin targets
• Monitor daily sales performance and implement corrective actions
• Control shrinkage, waste, and markdowns
• Analyse sales trends and identify growth opportunities
• Execute promotions and seasonal plans effectively
• Ensure compliance with Pick n Pay SOPs and food safety standards
• Maintain product quality, freshness, and correct rotation (FIFO)
• Manage stock ordering, receiving, and inventory levels
• Ensure correct pricing, labelling, and legal compliance
• Maintain equipment, displays, and back-up area standards
• Enforce hygiene and sanitation standards
• Ensure compliance with HACCP and Health & Safety regulations
• Monitor temperature controls and storage practices
• Conduct regular quality checks
• Manage stock levels to prevent overstocking or stockouts
• Minimise waste through effective planning and controls
• Conduct stock takes and investigate variances
• Implement waste reduction initiatives
• Lead, coach, and develop Deli staff
• Manage performance through regular feedback
• Identify training and development needs
• Ensure staffing aligns with trading patterns
• Foster a positive and high-performance team culture
• Manage departmental budgets and expenses
• Control labour costs and productivity
• Complete required reporting and documentation
• Ensure adherence to compliance standards

Skills

Customer service

Leadership

Sales & merchandising

Food safety knowledge

Stock management

Education

Grade 12

Deli/Retail qualification

Tools

SOPs

FIFO

HACCP

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.

Minimum requirements

• Grade 12 (Matric) - Essential
• Relevant Food / Retail / Culinary qualification - Advantageous
• 3-5 years retail experience within Fresh Foods / Deli
• Minimum 2 years supervisory / management experience
• Strong knowledge of food safety & hygiene standards

1. Customer Service & Experience

• Deliver outstanding customer service through active engagement and visible presence on the floor
• Ensure service counters are fully staffed and customer-focused
• Manage customer complaints, queries, and special requests professionally
• Drive suggestive selling and product knowledge among staff
• Maintain high standards of hygiene, presentation, and merchandising

2. Sales & Profitability

• Achieve departmental sales, GP, and margin targets
• Monitor daily sales performance and implement corrective actions
• Control shrinkage, waste, and markdowns
• Analyse sales trends and identify growth opportunities
• Execute promotions and seasonal plans effectively

3. Operational Excellence

• Ensure compliance with Pick n Pay SOPs and food safety standards
• Maintain product quality, freshness, and correct rotation (FIFO)
• Manage stock ordering, receiving, and inventory levels
• Ensure correct pricing, labelling, and legal compliance
• Maintain equipment, displays, and back-up area standards

4. Food Safety & Hygiene

• Enforce hygiene and sanitation standards
• Ensure compliance with HACCP and Health & Safety regulations
• Monitor temperature controls and storage practices
• Conduct regular quality checks

5. Stock & Waste Management

• Manage stock levels to prevent overstocking or stockouts
• Minimise waste through effective planning and controls
• Conduct stock takes and investigate variances
• Implement waste reduction initiatives

6. People Management & Development

• Lead, coach, and develop Deli staff
• Manage performance through regular feedback
• Identify training and development needs
• Ensure staffing aligns with trading patterns
• Foster a positive and high-performance team culture

7. Financial & Administrative Controls

• Manage departmental budgets and expenses
• Control labour costs and productivity
• Complete required reporting and documentation
• Ensure adherence to compliance standards

Key Performance Indicators (KPIs)

• Sales growth & achievement vs target
• Gross Profit (GP) & margin performance
• Waste & shrinkage control
• Stock availability & rotation compliance
• Food safety & audit compliance
• Customer satisfaction & service levels
• Staff productivity & engagement

Closing date 20 September 2026

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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