Local Floor Manager Fresh

picknpay; Soweto; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Pick n Pay in Soweto is seeking a Local Floor Manager - Fresh to lead and optimize the Fresh department. You will drive performance through effective people leadership, stock management, and adherence to safety, quality and merchandising standards to deliver exceptional customer service.

You will manage day-to-day operations, staffing, and execution of promotional activity while monitoring KPIs and ensuring financial targets are met in a fast-paced supermarket setting.

Qualifications

• Grade 12 / Matric.
• Retail, business management or operations qualification advantageous.
• Minimum 3–5 years retail experience, preferably in Fresh/FMCG.
• Previous supervisory or management experience in supermarket/retail.
• Experience leading teams and delivering against operational and financial targets.

Responsibilities

• Manage day-to-day operations of the Fresh departments, ensuring smooth execution.
• Ensure departments are adequately staffed and operationally ready to serve customers.
• Drive high standards of availability, freshness, quality and presentation.
• Implement promotional activity, pricing and merchandising standards.
• Monitor sales, waste, markdowns, stock levels and other Fresh KPIs.
• Identify opportunities to improve sales, profitability and efficiency.
• Ensure compliance with company policies and operating standards.
• Maintain a clean, safe and well-organised working environment.

Skills

People leadership

Stock management

Operational excellence

Customer service

Merchandising

Education

Matric/Grade 12

Retail/Business or Operations qualification advantageous

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

To effectively manage and lead the Fresh departments within the store, ensuring operational excellence, exceptional customer service, product availability, food safety, quality, merchandising and financial performance.

The Local Floor Manager - Fresh is accountable for driving Fresh department performance through effective people leadership, stock management, operational execution and adherence to Pick n Pay standards, policies and procedures.

Minimum Requirements

• Grade 12 / Matric.
• Relevant retail, business management or operations qualification will be advantageous.
• Minimum 3-5 years' retail experience , preferably within a Fresh/FMCG environment.
• Previous supervisory or management experience within a supermarket or retail environment.
• Experience managing teams and delivering against operational and financial targets.

Advantageous Experience

• Experience in a high-volume supermarket environment.
• Experience managing food safety and quality standards.
• Experience with stock management, shrinkage and waste reduction.

KEY RESPONSIBILITIES

2.1 Fresh Department Operations

• Manage the day-to-day operations of the Fresh departments, ensuring smooth and efficient execution.
• Ensure departments are adequately staffed and operationally ready to serve customers.
• Drive high standards of product availability, freshness, quality and presentation.
• Ensure effective implementation of promotional activity, pricing and merchandising standards.
• Monitor sales, waste, markdowns, stock levels and other relevant Fresh KPIs.
• Identify opportunities to improve sales, profitability and operational efficiency.
• Ensure compliance with company policies, procedures and operating standards.
• Maintain a clean, safe and well‑organised working environment.

2.2 Customer Service

• Create a customer-focused environment across all Fresh departments.
• Ensure customers receive friendly, efficient and knowledgeable service.
• Resolve customer queries and complaints promptly and professionally.
• Monitor customer feedback and implement corrective actions where required.
• Ensure Fresh departments consistently meet expected customer experience standards.

2.3 People Management & Leadership

• Lead, coach and develop Fresh department teams to achieve operational and commercial objectives.
• Ensure employees understand their roles, responsibilities and performance expectations.
• Conduct regular performance discussions and provide constructive feedback.
• Identify training and development needs and support employee growth.
• Manage attendance, productivity, discipline and employee relations in line with company policies.
• Build a positive, accountable and high‑performing team culture.
• Ensure effective succession planning and development of potential talent.

2.4 Stock & Inventory Management

• Ensure accurate stock management across Fresh departments.
• Monitor stock levels and ensure appropriate replenishment.
• Minimise waste, shrinkage, damages and stock losses.
• Ensure correct receiving, storage, handling and rotation of Fresh products.
• Drive adherence to FIFO/FEFO principles where applicable.
• Investigate stock variances and implement corrective actions.
• Ensure stock counts and inventory processes are completed accurately and on time.

2.5 Food Safety, Quality & Compliance

• Ensure compliance with all applicable food safety, hygiene and quality standards.
• Maintain high standards of cleanliness and hygiene within Fresh departments.
• Ensure correct product storage temperatures and handling procedures.
• Conduct and follow up on relevant food safety and quality checks.
• Ensure corrective actions from audits and inspections are implemented.
• Escalate any food safety, quality or compliance risks immediately.

2.6 Financial & Commercial Management

• Drive achievement of sales and gross profit targets within Fresh.
• Monitor department performance against agreed budgets and targets.
• Manage controllable costs and optimise labour utilisation.
• Control waste, markdowns and stock losses.
• Analyse Fresh performance reports and identify areas requiring improvement.Implement action plans to address underperformance.

2.7 Merchandising & Execution

• Ensure Fresh departments are consistently merchandised according to Pick n Pay standards.
• Maintain attractive, well‑stocked and customer‑friendly displays.
• Ensure promotional displays and campaigns are implemented correctly and on time.
• Monitor pricing accuracy and product information.
• Ensure availability of key lines and promotional products.

2.8 Health & Safety

• Ensure compliance with occupational health and safety requirements.
• Identify and address potential workplace hazards.
• Ensure employees follow safe working practices and procedures.
• Report and elevate incidents, hazards and safety concerns.
• Maintain appropriate housekeeping standards throughout the Fresh areas.

KEY PERFORMANCE AREAS

Perf