Customer Relations Manager

Placements24; Randburg; Hybrid; ZAR 600,000 - 1,200,000; Full time

Benefits offered by this job

Private health insurance

Retirement planning

Professional development opportunities

Hybrid work arrangement

Job summary

Placements24 in Randburg is seeking a strategic Customer Relations Manager to nurture key client portfolios, resolve complex issues, and drive retention and growth in a premier financial services institution.

You will act as the primary contact, understand client needs, collaborate with sales, product and operations, and lead client engagement initiatives to deliver bespoke solutions and exceptional service.

Qualifications

• Bachelor's degree in Business Admin, Finance, Marketing or related field; MBA is a plus.
• Minimum 5 years in client relationship/account management, preferably in financial services.
• Proven ability to build and maintain strong client relationships.
• Excellent communication, negotiation and presentation skills.
• Strong analytical and problem-solving abilities with a strategic mindset.

Responsibilities

• Manage relationships with a portfolio of key clients to ensure long-term satisfaction.
• Act as main point of contact for inquiries, concerns, and escalations.
• Develop understanding of client needs, objectives and industry trends.
• Identify opportunities for upsell or cross-sell and drive growth.
• Collaborate with sales, product and operations to ensure seamless service.
• Conduct client reviews and present insights and recommendations.
• Develop client retention strategies to minimize churn and maximize value.
• Advocate for client feedback and oversee complex issue resolution.
• Contribute to client-focused initiatives and service improvements.

Skills

Client relationship management

Negotiation

Presentation skills

Analytical thinking

Leadership

Education

Bachelor's degree in Business Administration, Finance, Marketing, or related field

MBA

Tools

CRM software

Job description

About the Role

Our client, a premier financial services institution, is seeking a strategic and experienced Customer Relations Manager to join their team in Randburg, Gauteng . This vital role involves cultivating and strengthening relationships with key clients, ensuring their satisfaction, and driving retention and growth. You will act as a primary point of contact, understanding client needs, resolving complex issues, and advocating for their interests within the organization. The ideal candidate possesses exceptional interpersonal skills, a keen business acumen, and a proven track record in managing high-value client portfolios. This is an outstanding opportunity to lead client engagement initiatives for a respected financial leader, shaping positive customer experiences and contributing to strategic business objectives. Your focus will be on delivering bespoke solutions and exceptional service.

Key Responsibilities

• Manage and nurture relationships with a portfolio of key clients, ensuring their long-term satisfaction and loyalty.
• Act as the main point of contact for client inquiries, concerns, and escalations, ensuring prompt and effective resolution.
• Develop a deep understanding of client needs, business objectives, and industry trends.
• Proactively identify opportunities to enhance client value and identify potential upsell or cross-sell opportunities.
• Collaborate with internal teams (e.g., sales, product, operations) to ensure seamless service delivery and client support.
• Conduct regular client reviews and performance analyses, presenting insights and strategic recommendations.
• Develop and implement client retention strategies to minimize churn and maximize lifetime value.
• Serve as a client advocate within the organization, ensuring their feedback is heard and addressed.
• Oversee the resolution of complex client issues, coordinating resources as needed.
• Contribute to the development of client-focused initiatives and service improvements.

Requirements

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field; MBA is a plus.
• Minimum of 5 years of experience in client relationship management, account management, or a similar client-facing role, preferably within financial services.
• Proven ability to build and maintain strong, long-lasting client relationships.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities with a strategic mindset.
• Proficiency in CRM software and client management tools.
• Ability to understand and address complex client needs within a financial context.
• Demonstrated leadership potential and ability to collaborate effectively across departments.
• Must be able to work from our office in Randburg, Gauteng , with potential for hybrid work arrangements.
• Deep understanding of the financial services industry landscape.

Benefits

Our client offers a highly competitive salary, performance-based incentives, and a comprehensive benefits package including private health insurance, retirement planning, and ongoing professional development opportunities. Employees enjoy a dynamic work environment, exposure to senior leadership, and the chance to make a significant impact on business growth. This hybrid role allows for a balance of essential in-office collaboration and focused remote work, offering flexibility within the vibrant business hub of Randburg . Join a respected organization committed to client success and career advancement in Gauteng .