Manager

PAN COLLECTION HOSPITALITY; Cape Town; Presencial; ZAR 360.000 - 520.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Growth opportunities

Supportive management team

Ongoing training

Long-term career in hospitality

Descripción de la vacante

Torsap Thai Kitchen is seeking an energetic Hospitality Manager to lead daily operations and deliver outstanding guest experiences in a fast-paced setting. You will supervise front-of-house teams, manage service standards, and support ongoing staff development.

The role requires strong communication, leadership, and a passion for teamwork, with flexibility to work evenings, weekends, and holidays as needed. Growth and long-term career opportunities are offered in a supportive environment.

Formación

• Minimum 3 years’ hospitality experience in a supervisor or similar role.
• Strong communication and leadership skills.
• Passion for customer service and teamwork.

Responsabilidades

• Support the senior management team with daily operations.
• Ensure exceptional guest experiences from arrival to departure.
• Supervise and support FOH teams (waiters, hosts, bar staff, etc.).
• Handle guest queries, complaints, and service recovery professionally.
• Maintain service standards and help drive team performance.
• Assist with staff training, rostering, and team communication.
• Monitor cleanliness, service flow, and overall guest satisfaction.
• Contribute to smooth opening and closing procedures.

Conocimientos

Communication

Leadership

Guest service

Teamwork

Calm under pressure

Reliability

Descripción del empleo

We are looking for an energetic, hands-on Hospitality Manager to join our team and support the day-to-day operations of our venue. If you are passionate about guest service, enjoy working with people, and have a strong eye for detail, we’d love to hear from you.
Key Responsibilities

• Support the senior management team with daily operations
• Ensure exceptional guest experiences from arrival to departure
• Supervise and support FOH teams (waiters, hosts, bar staff, etc.)
• Handle guest queries, complaints, and service recovery professionally
• Maintain service standards and help drive team performance
• Assist with staff training, rostering, and team communication
• Monitor cleanliness, service flow, and overall guest satisfaction
• Contribute to smooth opening and closing procedures

Requirements

• Minimum 3 years’ hospitality experience in a supervisor or similar role
• Strong communication and leadership skills
• Passion for customer service and teamwork
• Ability to remain calm under pressure
• Reliable, punctual, and professional
• Willingness to work evenings, weekends, and public holidays when required

Bonus: Experience in restaurants, hotels, or other fast-paced hospitality environments.

What We Offer

• Growth opportunities within the company
• Supportive management team and positive work environment
• Ongoing training and development
• Opportunity to build a long-term career in hospitality