Junior Manager

The Talent Room; George; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Talent Room is seeking a Junior Manager for a fast-paced hospitality group in George, Western Cape. You will assist with daily operations, supervise staff, ensure service standards and guest satisfaction, and lead from the front during busy shifts.

Applicants should have Grade 12, strong customer service, and the willingness to work 50–60 hours per week in a hands-on role. This position offers growth within a growing hospitality group.

Qualifications

• Grade 12 / Matric.
• Previous supervisory or junior management experience will be advantageous.
• Strong customer service skills.
• Good communication and interpersonal skills.
• Computer literate.
• Good organisational and administrative abilities.
• Ability to work flexible hours, weekends and public holidays as required by the hospitality industry.
• Ability to work approximately 50–60 hours per week.

Responsibilities

• Assisting with the overall daily management of the business.
• Supervising and supporting staff across different operational areas.
• Ensuring excellent customer service and maintaining high service standards.
• Welcoming customers and dealing professionally with queries, complaints and feedback.
• Managing staff during shifts and ensuring adequate staffing levels.
• Assisting with staff scheduling, shift planning and daily allocations.
• Ensuring staff follow company policies, procedures and operational standards.
• Monitoring staff performance and providing guidance, coaching and support.
• Assisting with training and onboarding of new employees.
• Ensuring the venue is clean, organised and presented to the required standard.
• Monitoring stock levels and assisting with stock control and ordering.
• Minimising wastage, breakages and unnecessary operational costs.
• Assisting with cash-ups, daily administration and financial controls.
• Ensuring accurate completion of daily operational reports and documentation.
• Assisting senior management with achieving sales and profitability targets.
• Monitoring customer flow and ensuring efficient service during busy periods.
• Handling operational challenges and resolving problems quickly and professionally.
• Ensuring compliance with health, safety and hospitality regulations.
• Maintaining high standards of food, beverage and/or service delivery where applicable.
• Assisting with opening and closing procedures.
• Taking responsibility for the business during assigned shifts.
• Building positive relationships with customers, employees and suppliers.
• Supporting management with implementing new initiatives and improving operational efficiency.
• Acting as a positive role model and representing the company's values and standards at all times.

Job description

Description:

Our client, a well-established and growing group within the hospitality industry, is looking for an energetic, hands-on and ambitious Junior Manager to join their team.

This is more than just a management position -it is an opportunity for the right person to develop their leadership skills, gain valuable hospitality management experience and build a long-term career within a growing group.

We are looking for someone who enjoys working with people, thrives in a fast-paced environment and is prepared to lead from the front.

Responsibilities:

• Assisting with the overall daily management of the business.


• Supervising and supporting staff across different operational areas.


• Ensuring excellent customer service and maintaining high service standards.


• Welcoming customers and dealing professionally with queries, complaints and feedback.


• Managing staff during shifts and ensuring adequate staffing levels.


• Assisting with staff scheduling, shift planning and daily allocations.


• Ensuring staff follow company policies, procedures and operational standards.


• Monitoring staff performance and providing guidance, coaching and support.


• Assisting with training and onboarding of new employees.


• Ensuring the venue is clean, organised and presented to the required standard.


• Monitoring stock levels and assisting with stock control and ordering.


• Minimising wastage, breakages and unnecessary operational costs.


• Assisting with cash-ups, daily administration and financial controls.


• Ensuring accurate completion of daily operational reports and documentation.


• Assisting senior management with achieving sales and profitability targets.


• Monitoring customer flow and ensuring efficient service during busy periods.


• Handling operational challenges and resolving problems quickly and professionally.


• Ensuring compliance with health, safety and hospitality regulations.


• Maintaining high standards of food, beverage and/or service delivery where applicable.


• Assisting with opening and closing procedures.


• Taking responsibility for the business during assigned shifts.


• Building positive relationships with customers, employees and suppliers.


• Supporting management with implementing new initiatives and improving operational efficiency.


• Acting as a positive role model and representing the company's values and standards at all times.

Requirements:

• Grade 12 / Matric.


• Previous experience in hospitality, restaurants, retail, customer service or a similar fast-paced environment will be advantageous.


• Previous supervisory or junior management experience will be advantageous.


• Strong customer service skills.


• Good communication and interpersonal skills.


• Computer literate.


• Good organisational and administrative abilities.


• Ability to work flexible hours, weekends and public holidays as required by the hospitality industry.


• Ability to work approximately 50–60 hours per week.


• Valid driver's licence will be advantageous.

We Are Looking For Someone Who Is

• Energetic, positive and enthusiastic.


• Hands-on and willing to lead by example.


• Confident when dealing with customers and staff.


• Responsible, reliable and accountable.


• Able to remain calm and professional under pressure.


• A natural problem-solver.


• Passionate about people and delivering excellent customer experiences.


• Commercially minded and aware of the importance of sales, costs and profitability.


• A team player who can also take responsibility independently.


• Ambitious and eager to grow within an organisation.

Please note only candidates that meet the minimum requirements will be considered.