Mail Service Assistant

Clicks Group Limited; Cape Town; On-site; ZAR 89,000 - 134,000; Full time

Job summary

A leading retail group in Cape Town is seeking a Mail Service Assistant. This role involves managing incoming and outgoing mail, sorting courier items, and ensuring compliance with health and safety policies. Ideal candidates will have at least a matric qualification and relevant experience. The position requires strong communication skills, attention to detail, and excellent customer service orientation.

Qualifications

• Matric.
• 2/3 years similar working experience in a similar environment.

Responsibilities

• Receive, handle, and deliver all mail related items.
• Sort all Incoming mail items daily.
• Collect mail from departments.
• Receive and dispatch dry cleaning from staff.
• Ensure compliance with policies and procedures.

Skills

Customer Service

Communication

Team orientation

Independence

Work under pressure

Reliability

Education

Matric

Tools

Mailroom software

Job description

We are looking to recruit a Mail Service Assistant to work within our Group Facilities department. The role will be based in Woodstock, Cape Town and will report to the Mail Service Supervisor.

Purpose and Objectives:

The person will be responsible for receiving, handling, and delivery of all mail related items: In and Outgoing Mail, Registered Mail, Incoming Faxes, Courier items, including supplies and performing loading bay activities.

Incoming Mail:

• Sorting of all Incoming mail Items daily.
• Ad hoc Incoming Mail tasks as requested.
• Handle all Registration Items daily.
• Handle and Sort all Courier Items Received
• Deliver mail to Departments

Outgoing Mail:

• Collection of Mail from Departments
• Daily handling and sorting of all Post Office, External, Outgoing Mail Items and courier parcels daily.
• Handle all ad hoc tasks as requested.
• Handle all Registration Items daily.

Dry Cleaners:

• Receive and Dispatch of Dry Cleaning from Staff
• Write up documentation relating to Dry Cleaning
• Accept and Document Payment for the service.
• Liaise with the Dry Cleaning collections team.

Loading and Receiving bay Duties:

• Receive all deliveries and enter into the relevant registers
• Distribution of all Mail House items and supplies daily
• Check seals on incoming Rollertainers and deliver to right department.

Policies and Procedures:

• Ensure that Policies and Procedures relating to Health and Safety as well as Quality of Work are adhered to
• Report any discrepancies or concerns to your Supervisor.
• Take every precaution to ensure that you are compliant with all Policies and Procedures.

Qualifications and Experience:

• Matric
• 2/3 years similar working experience in a similar environment

Skills, Abilities and Job Related Knowledge:

• Should understand and be able to operate equipment and software relating to the mailroom
• Customer Service experience
• Good understanding of SLA’s and Processes and Procedures
• Ability to communicate effectively at all levels.
• Must be energetic and highly self-motivated
• Must be reliable and approachable
• Must be self-motivated and team oriented
• Must be friendly, polite and helpful when dealing with customers
• Must be able to work competently under pressure
• Must be service oriented.
• Must be able to work independently.