Luxury Wellness Reservations Specialist

Kendrick Recruitment; Wes-Kaap; On-site; ZAR 237,000 - 321,000; Full time

Job summary

Kendrick Recruitment is seeking an organised and service-driven Reservationist to join a prestigious wellness farm in Franschhoek. You will manage all accommodation reservations, respond to guest enquiries, and provide accurate information on rates, availability and packages.

The role emphasises personalised guest experiences within a luxury wellness environment. Ideal candidates have luxury hospitality experience, strong communication, attention to detail and the ability to multitask.

Qualifications

• Previous experience in a reservations role within luxury hospitality, a hotel, lodge or boutique property.
• Excellent written and verbal communication skills.
• Strong organisational skills and exceptional attention to detail.
• Proficiency in reservation systems, booking platforms and Microsoft Office.
• A professional telephone manner and a guest-focused approach.
• The ability to multitask, prioritise workloads and work effectively under pressure.
• A genuine interest in wellness, hospitality and delivering exceptional guest experiences.

Responsibilities

• Manage all accommodation reservations, from initial enquiries through to booking confirmations.
• Respond promptly and professionally to guest enquiries via telephone, email and other communication channels.
• Provide accurate information regarding accommodation, rates, availability, wellness offerings and packages.
• Process new bookings, amendments, cancellations and special requests efficiently.
• Maintain accurate reservation records and ensure all booking systems are kept up to date.
• Liaise with relevant departments to communicate guest preferences, dietary requirements and special arrangements.
• Assist with managing occupancy levels and maximising booking opportunities.
• Ensure all guest correspondence reflects the property's high standards of service and professionalism.
• Handle guest queries and resolve reservation-related issues efficiently.
• Support the wider hospitality team with administrative duties when required.

Skills

Reservation systems

Microsoft Office

Excellent communication

Organisational skills

Guest-centric approach

Multitasking

Tools

Reservation systems

Microsoft Office

Job description

Kendrick Recruitment is seeking an organised and service-driven Reservationist to join a prestigious wellness farm in Franschhoek. You will manage all accommodation reservations, respond to guest enquiries, and provide accurate information on rates, availability and packages.

The role emphasises personalised guest experiences within a luxury wellness environment. Ideal candidates have luxury hospitality experience, strong communication, attention to detail and the ability to multitask.