Luxury Resort & Spa Manager — Guest Experience & Growth

Placements24; Mossel Bay; On-site; ZAR 1,000,000 - 1,400,000; Full time

Benefits offered by this job

Highly competitive salary with bonus

Accommodation on-site housing

Medical aid

Retirement fund

Paid annual leave

Job summary

Placements24 invites applications for a Resort & Spa Manager to lead operations at a luxury beachfront property in Mossel Bay. You will drive guest experiences across resort and spa facilities, manage diverse teams, and uphold the highest standards of service and safety.

The role emphasizes profitability, operational excellence, staff development, and collaboration with marketing to create compelling promotions and packages that grow revenue while maintaining exceptional guest satisfaction.

Qualifications

• Senior leadership experience in luxury resort/hotel management
• Spa operations management experience and wellness knowledge
• Strong leadership, communication and interpersonal skills
• Budget management, cost control and revenue growth abilities
• Hospitality operations knowledge, HR and customer service excellence

Responsibilities

• Oversee all aspects of resort operations, including accommodation, food and beverage, and recreational activities.
• Manage the strategic direction and daily operations of the spa and wellness facilities, ensuring exceptional client experiences.
• Develop and implement operational strategies to enhance guest satisfaction, revenue, and profitability.
• Lead, mentor, and manage a diverse team of staff across various departments.
• Maintain rigorous standards for cleanliness, safety, and regulatory compliance throughout the resort.
• Collaborate with the marketing team on promotions and packages to drive business growth.

Job description

Placements24 invites applications for a Resort & Spa Manager to lead operations at a luxury beachfront property in Mossel Bay. You will drive guest experiences across resort and spa facilities, manage diverse teams, and uphold the highest standards of service and safety.

The role emphasizes profitability, operational excellence, staff development, and collaboration with marketing to create compelling promotions and packages that grow revenue while maintaining exceptional guest satisfaction.