Luxury Reservations Specialist (OPERA Expert)

President Hotel; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The President Hotel in Bantry Bay, Cape Town, is seeking an experienced Reservationist (Comms Centre Agent) to ensure accurate bookings and professional guest service across a busy 349-room property.

Join our team to handle reservations, enquiries and guest requirements with attention to detail, while working rotating shifts including nights and weekends in a luxury hotel environment.

Qualifications

• 2+ years' reservations experience in a large high-volume city hotel.
• Proficient in OPERA PMS.
• Experience managing bookings, amendments and cancellations across direct and online channels.
• Understanding of room types, rates, packages, availability and basic revenue management.
• Excellent telephone, email and administrative skills with strong attention to detail.
• Ability to work late shifts and rotating shifts, including weekends and public holidays.
• Reliable transport for late/overnight shifts.
• South African ID and updated CV with references.

Responsibilities

• Process reservations, amendments and cancellations on OPERA PMS.
• Respond to telephone, email and online enquiries promptly and professionally.
• Capture guest details, rates, packages and special requests accurately.
• Monitor availability and apply rate strategies.
• Upsell room categories, packages and services when appropriate.
• Resolve booking queries and coordinate guest requirements with departments.
• Maintain records and service standards across shifts.

Skills

Reservations experience

Customer service

Phone & email communication

Attention to detail

Education

Grade 12

Tools

OPERA PMS

Job description

The President Hotel in Bantry Bay, Cape Town, is seeking an experienced Reservationist (Comms Centre Agent) to ensure accurate bookings and professional guest service across a busy 349-room property.

Join our team to handle reservations, enquiries and guest requirements with attention to detail, while working rotating shifts including nights and weekends in a luxury hotel environment.