Comms Centre Agent (Reservations)

The President Hotel; Cape Town; Presencial; ZAR 180 000 - 240 000; Tempo integral

Resumo da oferta

The President Hotel in Cape Town is seeking an experienced Comms Agent (Reservations) to ensure accurate bookings and professional guest service across our 349-room property.

You will handle enquiries via phone, email and online channels, input guest details, monitor availability and upsell where appropriate, including late shifts.

Join a vibrant front desk team and contribute to a luxury guest journey while adhering to hotel procedures and rate strategies.

Qualificações

• Grade 12 pass is required.
• Minimum 2 years’ reservations experience in a large, high-volume city hotel.
• Experience using OPERA PMS is essential.
• Experience managing bookings, amendments and cancellations across channels.
• Understanding of room types, rates, packages and availability.

Responsabilidades

• Processing reservations, amendments and cancellations accurately on OPERA PMS.
• Responding promptly and professionally to telephone, email and online enquiries.
• Capturing guest details, rates, packages and special requests correctly.
• Monitoring availability and following hotel procedures and rate strategies.
• Upselling room categories, packages and hotel services where appropriate.
• Resolving booking queries and coordinating guest requirements with relevant departments.
• Maintaining accurate records and consistent service standards across all shifts.

Conhecimentos

OPERA PMS

Customer service

Multitasking

Attention to detail

Communication skills

Formação académica

Grade 12

Ferramentas

OPERA PMS

Descrição da oferta de emprego

Every memorable stay starts with a reservation handled with care, accuracy and exceptional service. At The President Hotel, we’re looking for an experienced Comms Agent (Reservations) to help create a seamless guest journey from the first enquiry. As we continue our journey toward luxury, you’ll play an important role in ensuring accurate bookings and professional guest service within our busy 349‑room hotel.

Minimum Requirements

• Grade 12
• Minimum 2 years’ dedicated reservations experience within a large, high-volume city hotel.
• Strong practical experience using OPERA PMS is essential.
• Experience managing bookings, amendments and cancellations across direct and online channels.
• Understanding of room types, rates, packages, availability and basic revenue management.
• Excellent telephone, email and administrative skills, with strong attention to detail.
• Ability to manage multiple enquiries and work independently during late and overnight shifts.
• Willingness to work rotating shifts: 07h00–16h00, 14h00–23h00 and 23h00–08h00, including weekends and public holidays.
• Reliable transport, particularly for late and overnight shifts.
• South African ID and an updated CV with contactable references.

What You’ll Be Doing

• Processing reservations, amendments and cancellations accurately on OPERA PMS.
• Responding promptly and professionally to telephone, email and online enquiries.
• Capturing guest details, rates, packages and special requests correctly.
• Monitoring availability and following hotel procedures and rate strategies.
• Upselling room categories, packages and hotel services where appropriate.
• Resolving booking queries and coordinating guest requirements with relevant departments.
• Maintaining accurate records and consistent service standards across all shifts.

Why Join The President Hotel

Join Cape Town’s Most Loved Hotel and be part of our journey toward luxury. Gain valuable experience alongside hospitality professionals in a busy front office operation. We offer a competitive salary, company contributions toward medical aid and provident fund, staff meals on duty and an outstanding team culture.