Luxury Lodge Guest Concierge & Experience Planner

Career Growth Hospitality Recruitment & Training; Stellenbosch; Vor Ort; ZAR 180.000 - 260.000; Vollzeit

Zusammenfassung

Career Growth Hospitality Recruitment & Training is seeking a highly organised Guest Liaison for a prestigious luxury lodge & spa in Stellenbosch. The role focuses on planning exceptional guest experiences behind the scenes, with a strong background in reservations and concierge services.

You will manage email/enquiries, pre-plan itineraries, and assist with restaurant bookings, tours and transfers while maintaining up-to-date knowledge of rates and offers.

Qualifikationen

• Qualification in Hospitality, Travel or Tourism preferred.
• 2-3 years' experience in concierge, reservations, or guest services.
• Experience with PMS systems.
• Strong English communication skills.
• Organised and detail oriented.

Aufgaben

• Handle reservation inquiries with 2-hour response time.
• Pre-plan personalised itineraries for arrivals.
• Assist with bookings, tours, and transfers.
• Maintain knowledge of room rates and offers.
• Check bookings for daily accuracy.
• Personalise stays using guest history.
• Prepare daily arrivals and inform departments by 10:00.
• Update booking notes on a rolling two‑week cycle.
• Support lodge reservations as needed.

Kenntnisse

Concierge experience

Guest services

Attention to detail

English fluency

Ausbildung

Hospitality qualification

Tools

PMS systems

MS Outlook

Excel

Jobbeschreibung

Career Growth Hospitality Recruitment & Training is seeking a highly organised Guest Liaison for a prestigious luxury lodge & spa in Stellenbosch. The role focuses on planning exceptional guest experiences behind the scenes, with a strong background in reservations and concierge services.

You will manage email/enquiries, pre-plan itineraries, and assist with restaurant bookings, tours and transfers while maintaining up-to-date knowledge of rates and offers.